Problem: The client is experiencing an issue where the Advanced Custom Fields (ACF) created for a page are not displaying in the translated version of the page. Solution: We found that the Translation Option for the "Our Process Page Management" field group was not set, which caused the ACF fields to be missing from the translated page. To resolve this: 1. Go to ACF >> Field Groups. 2. Open the "Our Process Page Management" field group in Edit mode. 3. Set the Translation Option to "Same fields across languages." 4. Update and re-save the default language page using that field group to reload the translation. Now, the ACF fields should be ready for translation. We recommend completing the translation of that page and checking if the issue is resolved. For more details on choosing the Translation option for each field group, please refer to our documentation: ACF Multilingual Setup
Problem: The client is experiencing an issue where the ACF built header and footer are not appearing on the translated version of their website. Solution: If you're facing a similar issue where your header and footer are not showing on the translated pages, we recommend the following steps: 1. Navigate to your Theme Settings page from the dashboard. 2. Use the language switcher in the top admin bar to switch to the secondary language. 3. Click on the Update button in the Publish tab. For more detailed instructions, please refer to our documentation on Translating the ACF Options Page custom fields with WPML.
Problem: The client is facing an issue while approving the post translation from the WPML >> Translations page with the error 'Failed approving translations for the following posts'. Solution: We recommend the following steps to resolve the issue: 1. Add the current user as a translator from WPML >> Translation Management > Translators tab. 2. Go to WPML >> Support >> Troubleshooting page and press the following buttons:
Clear the cache in WPML
[Pages] Synchronize posts taxonomies
Remove ghost entries from the translation tables
Synchronize local job ids with ATE jobs
Synchronize translators and translation managers with ATE
Assign translation status to duplicated content
Fix post type assignment for translations
Set language information
3. Follow this procedure: 3.1. Open the default language page in Edit mode. 3.2. Make a small change, such as adding a space in the page title. 3.3. Update the page by pressing the “Update” button. 3.4. Remove the small change made in step 3.2. 3.5. Update the page again. 3.6. Try to click on the translation icon to translate the page. 3.7. Go to WPML >> Translations page, click on the Review button and approve the translation.
