Problem: You are unable to move automatic translation credits back to wpml.org from your staging sites, encountering a message that says 'Cannot withdraw credits to wpml.org, please contact support' under
WPML -> Translation Management -> Tools -> Transfer credits to WPML.org
. Solution: If you're experiencing this issue, we recommend you try the following steps: 1. Navigate to Plugins → Add New Plugin. 2. Click on the Commercial tab. 3. Click the "Unregister WPML" button. 4. Visit https://wpml.org/account/sites/ and delete the current sitekey. 5. Create a new sitekey and add it to your site.
This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
