Problem: You are trying to translate a split test CTA button text on a Header layout using WPML, but the translation is not reflecting on your site. The issue is that the Divi header layout translation is not working, and the text remains in English instead of Chinese. Solution: Our second-tier support team has identified that there are multiple et_header_layout and et_footer_layout posts in the database that are not displaying in the Divi > Theme Builder page but appear on the WPML > Translation Management page. These layouts seem to be corrupted and are likely not in use. We recommend that you delete these from the database after confirming they are not needed. The post IDs of these ghost header layouts are: 4957, 135, 134, 132, 130, and the ghost footer layouts are 4958, 131. You should focus on translating the correct header template with ID 29, which includes the CTA button texts: "REQUEST A DEMO" and "CONTACT US". This action should resolve the issue.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client is experiencing issues with the Translation Management feature in WPML not loading when using a Divi child theme. Despite disabling other plugins and changing themes, the problem persists specifically with the Divi child theme. Solution: We recommend the following steps to troubleshoot and resolve the issue: 1. Disable all plugins except for those related to WPML from your WordPress Dashboard > Plugins, and check if the issue resolves. If it does, reactivate each plugin one at a time to identify the conflicting plugin. 2. Temporarily switch to a default WordPress theme, such as 'TwentySeventeen', via your WordPress Dashboard > Appearance > Themes to see if the issue still occurs. 3. If the problem continues, it might be related to custom modules or configurations within the Divi child theme. We suggest contacting Divi support for further assistance on this matter. 4. Ensure you back up your site before making these changes. You can use the UpdraftPlus plugin for backup needs.
If these steps do not resolve the issue or if the solution seems outdated or irrelevant to your specific case, please open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can visit our support forum at WPML support forum.
