I want to translate a Ninja Form on my website using WPML, but the form does not appear in the Translation Management or String Translation sections of WPML.
Solution:
Ensure that the Ninja Form is published. Once published, it will appear in the WPML Translation Management list under the Ninja Forms filter. If it still doesn't appear, confirm that the Ninja Forms Multilingual addon plugin is installed and activated.
Problem: The client needed to reopen a previously closed support ticket regarding an issue where the front page remained in Thai after translation. Solution: We recommended wrapping additional block types in the
<gutenberg-blocks>
tag within the WPML configuration file. Here is an example of how to do it:
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your current situation, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: You are updating text and links in the WPML string translation page on your website, but while the text updates correctly across different languages, the links do not. Specifically, the French link still appears on the English and Thai pages. Solution: We identified that the issue was due to the top bar section coming from Elements custom post type using custom Gutenberg elements, which were not fully compatible with WPML Translation Editor. Here are the steps we took to resolve this: 1. We added the following XML configuration in WPML >> Settings > Custom XML Configuration section:
2. We opened the Topbar post in Edit mode in the default language and made a minor change (added a space in post title) to reload the translation. 3. We then opened the secondary language posts in Advanced Translation Editor and added the link translation. For more details, you can refer to these documents:
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket.
Problem: The client was unable to translate their website menus into English and Thai using the WPML String Translation page, and the WP Menus Sync page appeared empty without options to translate. Solution: We recommended that the client should first create their menu in the French language, which is the default site language. After creating the menu, they should navigate to WPML > WP Menus Sync to synchronize the menu into English and Thai languages. For further details, they can refer to our documentation on translating menus at Translating Menus. If issues persist, the client should switch to the English or Thai language via Appearance > Menus, and manually edit the menu item URLs.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client is unable to approve page translations and encounters issues with checking the page status. Additionally, there are problems specific to browser compatibility and an error related to TablePress translations. Solution: 1) Complete the WCML Setup Wizard as shown in the provided screenshot. 2) For TablePress translation issues, refer to the workflow at https://wpml.org/errata/tablepress-tables-cant-be-translated. 3) Navigate to WPML → Settings, scroll to the Post Types Translation section, and set the tablepress_table custom post type to 'Translate'. 4) If encountering URL errors in the translation queue, make a minor edit to the original content and save it again to refresh the translation status. 5) To approve translations in bulk, go to WPML > Translation, select all entries needing review, and choose "Approve translation reviews" from the "Bulk actions" dropdown. 6) Ensure that the translated page is published and not still saved as draft.
If these steps do not resolve your issues or if the solution seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
