Problem: The client has been unable to activate the WPML plugin on a simple single landing page website hosted on GoDaddy. Despite following previous advice to add a specific code snippet to the wp-config.php file, the plugin still does not activate or allow registration. Attempts to manually force database table creation through theme functions also failed, and the client is unable to change hosting providers. Solution: We recommend starting with a manual inspection of the file and database for incomplete WPML table creation or permissions issues, as standard and forced activation processes have failed. It's important to check the site environment for unusual file/folder permissions, database connection errors, or server restrictions, particularly with GoDaddy's known limitations. Avoid repeating previous unsuccessful methods such as modifying wp-config.php or using theme functions.php workarounds. Instead, consider direct intervention steps like requesting temporary admin access, reviewing system logs if possible, and ensuring proper communication with WPML registration servers.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket at WPML support forum for further assistance.
Problem: The client is experiencing a 'cURL error 28' while trying to activate the WPML plugin, indicating a timeout during the connection to WPML.org. This issue is similar to a previous one encountered on another website. Solution: 1. We recommended the client to force a connection check by navigating to Dashboard → Updates and clicking the Check again button. 2. We advised checking the Installer Support Log under WPML → Support for specific error details. 3. If the issue persists, we suggested contacting the hosting provider to investigate server-side network connectivity issues and possibly whitelist certain domains. 4. As these steps did not resolve the issue, we escalated the ticket to our 2nd-tier support team for further investigation. 5. Our specialists recommended adding the following code in the wp-config.php file, right above the line /* That's all, stop editing! Happy blogging. */:
If these steps do not resolve your issue, or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket here.
Problem: If you're experiencing issues with registering and starting WPML via the installer OGTS, and encountering a 'cURL error 28: failed to connect to api.wpml.org port 443', this might be due to your hosting provider blocking certain domains necessary for WPML's operation. Solution: First, check if there are any connectivity issues with WPML's servers by navigating to WPML > Support > Installer support in your WPML dashboard and clicking the 'check' button. If you see any red X-ses, contact your hosting provider to ensure that the following domains are not blocked: - wpml.org - cdn.wpml.org - api.wpml.org - api.toolset.com - cloudfront.net For more details, refer to our documentation on connectivity issues at https://wpml.org/faq/wpml-plugin-cannot-connect-to-wpml-org/. If manual installation is necessary, download the WPML plugin, upload it via cPanel > File Manager, and extract it to ensure it appears in the WordPress plugins directory.
If these steps do not resolve your issue, or if the solution seems outdated or irrelevant to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
