Problem: The client needs to translate custom HTML code using WPML. Solution: We asked the client to provide an example of the HTML code they are trying to translate, along with a screenshot showing where it has been added. We also enabled debug information for the support ticket to better assist the client. We recommended the client to follow the instructions on how to provide this information, which can be found here: http://wpml.org/faq/provide-debug-information-faster-support/
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at WPML support forum.
