Problem: The client needed help translating a product page and its content. Solution: We recommended the client to refer to the WooCommerce Multilingual documentation: https://wpml.org/documentation/related-projects/woocommerce-multilingual/. After receiving the debug information, we advised the client to ensure their server meets the minimum requirements: - PHP version 7.4 or greater. - MySQL version 8.0 or greater OR MariaDB version 10.4 or greater. More information on server requirements can be found here: https://wordpress.org/about/requirements/. We then instructed the client to update WordPress and WooCommerce to the latest versions, along with any add-ons. The client was also advised to install the WooCommerce Multilingual & Multicurrency plugin and follow the guide provided in the documentation. Updates and instructions for updating can be found under "My Account -> Downloads" on the WPML site, and the update guide is available here: http://wpml.org/faq/install-wpml/. We emphasized the importance of backing up the database before proceeding with the updates.
If the solution provided is not relevant to your case, either because it's outdated or not applicable, we highly recommend checking the related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket with us.
Problem: The client is experiencing issues with strings not appearing translated and not being able to find these strings in the WPML String Translation menu. Solution: We recommend the following steps to resolve the issue: 1. Navigate to WPML > String Translation and locate the checkbox labeled "Look for strings while pages are rendered" at the bottom of the page. Enable this option, visit the front-end page where the missing string appears, and then return to WPML > String Translation to search for the string. 2. If the string is still not found in WPML > String Translation, it might be registered as admin text. Follow the process outlined in our documentation to find and translate admin text strings: https://wpml.org/documentation/getting-started-guide/string-translation/finding-strings-that-dont-appear-on-the-string-translation-page/
Please note that the solution provided might be outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If necessary, do not hesitate to open a new support ticket for further assistance: https://wpml.org/forums/forum/english-support/
Problem: The client was experiencing an issue where the dropdown menu was not showing in the second language. Solution: We resolved the issue by ensuring that the categories were set to translate and then translating them. Here's how you can do it: 1. Go to Appearance -> Menus. 2. Use the language switcher at the top to change languages, or click the pencil icon next to the languages at the top right. 3. Add the translated categories to your menu. 4. Expand each menu item to select which block should display in the translated menu.
If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. We also highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you need further assistance, please do not hesitate to contact us in the WPML support forum.
