Problem: The client lost access to their old test site and all associated files, including the database, due to a server block. They are concerned about whether they need to purchase more credits for translating a new test domain or if they can recover previous translations. Solution: 1. We advised the client to re-register their site with a new WPML license key, as this is necessary for updates and automatic translations. 2. We clarified that translations are stored in the client's website database and not maintained on our side. However, we can assist by copying the translation memory from the old site to the new one. This will allow the client to reuse previous translations without additional charges when they translate the same pages or segments. 3. The client should first ensure that WPML is activated and functioning on the new domain. After translating a test page, they should inform us so we can proceed with transferring the translation memory.
If this solution does not resolve your issue, or if it seems outdated, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket.
