Problem: The client reported two issues: a discrepancy in the number of main level menu items between French and English versions of their site, and various problems caused by WPML, including too many redirects and permalink changes leading to internal server errors. Solution: For the redirection issue, we suggested checking the known problem related to WooCommerce Multilingual causing too many redirects when using shop base with category permalinks. We recommended a workaround which can be found here: https://wpml.org/errata/woocommerce-multilingual-too-many-redirects-error-when-using-shop-base-with-category-permalinks/. Before implementing this, ensure to back up the database. For the permalink issue, it appears to be related to .htaccess being overwritten by WPML. A quick solution is available here: https://wpml.org/faq/why-is-htaccess-getting-overwritten-with-the-language-folder-on-my-wpml-website/. Regarding the language switch leading to a 404 error, we requested a screenshot to better understand the issue with the hardcoded link.
If these solutions do not resolve your issues or seem outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket at WPML support forum.
Problem: The client reported that the word "Store" on their French page did not translate to "Catalogue" and was also experiencing a 404 error on the default page. Solution: First, to address the translation issue, we recommended the following steps: 1. Go to WPML → String Translation. 2. Enable the option to auto-register the strings. 3. Navigate to the page where untranslated strings are displayed. 4. Return to WPML → String Translation, disable the option, and verify if the given string has been registered. 5. Translate the string. For more details, visit finding strings that don't appear on the String Translation page. Secondly, to resolve the 404 error, we suggested: 1. Update the permalinks in Settings → Permalinks. 2. Check if the Shop page is correctly set in WooCommerce → Settings → Shop page.
If these solutions do not resolve your issues or seem outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: You are experiencing a critical error when trying to access the WPML admin panel, resulting in a fatal error message instead of the expected admin panel. Solution: We are currently investigating a similar issue. In the meantime, we recommend following the workaround provided here: WPML String Translation error fix. Please ensure that you back up your database before making any changes.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
