Problem: The client is attempting to send multiple custom emails triggered by user interactions on their site using a specific code snippet to switch the email language based on the user's settings. Despite the translations being available in WPML->String Translations, the emails are only sent in German instead of the user's language. Solution: We reviewed the provided code and confirmed it aligns with our documentation on sending emails with WPML. We suggested testing the function
get_periodic_quiz_email_content
that retrieves the email content to ensure it returns translated content correctly. We recommended replacing the code for retrieving the email subject and body with hardcoded strings, which should be scanned and translated using the String Translation feature:
$message = __('The email body message', 'plugin-text-domain');
Additionally, we advised registering a shortcode to test if the function returns the correct translations by placing it on a test page and checking the translations in different languages. If these steps do not resolve the issue, the problem might lie within what
get_periodic_quiz_email_content
returns, or there could be another issue with the setup.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket.
