Problem: The client is unable to complete the Arabic translation despite following the correct procedures.
Solution: We have recently implemented some updates that should resolve this issue. We recommend that you check your site again to confirm that the translation is now functioning correctly.
If the problem persists or the solution provided here is outdated or not applicable to your case, please visit our known issues page at https://wpml.org/known-issues/ and ensure you have the latest versions of themes and plugins installed. If necessary, do not hesitate to open a new support ticket for further assistance.
For further support, please contact us through our support forum: WPML Support Forum.
Problem: All translated pages have disappeared except for the original English page, and a PHP warning related to 'preg_replace()' and 'Unknown modifier' appears in the error log. Solution: If you're experiencing this issue, we recommend you try the following steps: 1. Go to WPML > String Translation. 2. Search for
wc/file/transient
. 3. If it appears in the results under the "WP Endpoints" Domain, translate it by clicking the "+" icon and use the original value, which is
wc/file/transient
, for the translation. 4. If you find more strings with a slash (/), repeat the process, ensuring the translated value matches the original. After completing these steps, please check if the error still shows up in the Error log.
If the solution provided here is not relevant to your case, either because it's outdated or it doesn't apply to your situation, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please do not hesitate to open a new support ticket in the WPML support forum.
Problem:
The translations of all new pages have a common bug: the URL is not translated and is replaced by the page ID
Solution:
Those pages were created with the plugin "Yoast Duplicate Post" which creates the page clones as drafts, so this is expected.
Please try the following steps to publish the translations:
1. Edit the original page
2. Switch to the secondary language from the top admin bar
3. You'll see a warning message about editing a translated page, click "Edit anyway"
4. Click "Publish"
5. Repeat the steps for each language
Problem:
The client was trying to translate a page into Chinese, but the content is not visible on the translated page.
Solution:
We have discovered that the content on the Chinese translated page is hidden due to CSS rules. Specifically, the following CSS was causing the issue:
This CSS rule is likely added with the page builder. We recommended checking the custom CSS sections to locate and remove this rule. Once removed, the translated content should display correctly.
If this solution does not seem relevant to your issue, please open a new support ticket with us for further assistance.
