Problem: The client is unable to register their site with WPML after extending their subscription and creating a new account due to a 'Site key not matching' error. Solution: If you're experiencing this issue, we recommend following these steps to resolve it: 1. Visit https://wpml.org/account/sites/ and remove the current registration. 2. Navigate to Plugins → Add New and click the Commercial tab. Then, click 'Unregister WPML from this site'. 3. Once the page loads, click on 'Register WPML'. You will see a message asking you to enter the site key. Click on 'Get a key for this site'. 4. In your WPML account, complete the site key wizard and set it to 'Production site'. 5. Copy your new key and paste it in the Commercial tab.
Please ensure that you use the URL in lowercase when registering, such as https://vokeso.com/, to avoid any issues with case sensitivity.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
