Problem:
The client was unable to add a service to the cart on their .nz domain due to a message indicating that no payment methods were available. This issue was suspected to be related to a conflict with the language setting in WooCommerce, potentially indicating a plugin or theme conflict. A similar problem was reported on another website with multiple domains, where cart payment options were missing on pages for certain countries.
Solution:
We recommended checking the database for the value of the option
wcml_payment_gateway_stripe
to ensure the correct keys were in place. The correct secret key format for Live mode should be
, not the Webhook key format
. We updated the secret key in the option
wcml_payment_gateway_stripe
for the client, which resolved the issue on their .nz site.
For other sites experiencing similar issues, we advised the following steps:
1. Navigate to WooCommerce > Settings > Payments.
2. Edit the Stripe payment option.
3. Go to the Settings tab and click on "Edit account keys" to retrieve the publishable and secret keys.
4. Go to WooCommerce > WooCommerce Multilingual > Multicurrency tab.
5. Edit the second currencies and update the keys accordingly.
Relevant documentation:
If this solution doesn't seem relevant to your situation, please open a new support ticket with us.
