Problem: The client is attempting to remove and reinstall WPML on their sites as it is not functioning correctly. They lack the Duplicator plugin, which is typically recommended for backing up the site before such operations, and they inquired about using an alternative backup solution. Solution: We advised the client to first clarify the specific issues they are encountering with WPML. For the removal and reinstallation process, we recommended following the steps outlined in our guide on resetting WPML, which can be found here: WPML Reset Guide. Regarding the use of an alternative backup solution, the client can use any reliable backup tool they have, such as MalCare, to ensure their data is safely stored before proceeding with the WPML reset.
If the provided solution does not resolve the issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML Support Forum.
