Problem: The client is experiencing an issue where the side scrolling bar is not visible in WPML's translation editor, preventing them from manually translating text. This problem persists across different browsers, including Chrome and Edge, and started occurring recently. Solution: If you're encountering a similar issue with the side scrolling bar not appearing in the WPML translation editor, we recommend the following steps: 1. Clear your browser cache and cookies. Sometimes, stored data can cause display issues. 2. Try accessing the translation editor using incognito or private browsing mode to rule out issues with browser extensions. 3. Ensure that your WPML plugins are up to date, as updates often fix bugs and improve compatibility. 4. Check your browser's zoom settings and screen resolution, as these can affect how content is displayed. If these steps do not resolve the issue, it might be due to a more specific problem not covered here. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket with us for further assistance. You can do so at WPML support forum.
Problem: The client reported that even after translating a blog post to 100% completion, it still did not show as complete, and the post was not displaying in the translated language. Additionally, there were errors in the Advanced Translate section and issues with ghost entries in the database. Solution: We identified that the issue was related to complex caching and ghost entries in the database. We resolved this by navigating to WPML > Support > Troubleshooting and clearing the ghost entries from the database. This action should ensure that translations are saved correctly and are accessible moving forward. For further details on clearing ghost entries, you can visit WPML Troubleshooting.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please do not hesitate to open a new support ticket at WPML support forum.
Problem: The client was experiencing issues with WPML on their website, including a WPML API server error, translation status not refreshing, and a network block preventing the site from connecting to the WPML API. Solution: We contacted our Systems department to investigate the network block. It was confirmed that there was a block for the client's domain, which was subsequently resolved. This resolution allowed the client to register WPML and use the service without further issues. For the translation status not refreshing and the translations not being published, we advised handling these issues in separate support tickets to focus on each problem individually.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket at WPML support forum for further assistance.
