Problem: If you are experiencing an issue updating WPML that results in your website crashing and displaying a blank page or a 500 error, this indicates an unhandled PHP error in your site's code.
Solution: To resolve this issue, we recommend enabling debug mode to identify the specific error. Follow these steps: 1. Open your site's wp-config.php file. 2. Find the line
define('WP_DEBUG', false);
and change it to:
define('WP_DEBUG', true);
3. To have the errors logged to a file on the server, add the following line:
define( 'WP_DEBUG_LOG', true );
With these changes, the errors will be saved in a debug.log file within the /wp-content/ directory. After enabling debug mode, review the log file for specific errors.
If the solution provided is not relevant to your case, because it could be outdated or not applicable to your specific situation, we suggest opening a new ticket of support. We strongly recommend that you review known issues at https://wpml.org/known-issues/, check the version of the permanent solution and confirm that you have installed the latest versions of themes and plugins. If you need further help, feel free to contact us on the WPML support forum. Support forum by WPML
Problem:
The client is experiencing slow load times in the admin area, specifically when trying to reduce the size of a database table.
Solution:
We offer a plugin to deal with this problem. Please note that this plugin is still under consideration due to the risk of data loss, and therefore, we are providing the download link privately.
Before proceeding, please ensure you have a complete backup of your database, as we cannot guarantee the plugin will work without potentially causing damage to your site. If you encounter any issues after using the plugin, the only option will be to restore the database from the backup.
