Problem: You are trying to update the WPML plugin, but the WordPress updater shows an error message that the zip file is corrupt. Additionally, when attempting to download the plugin manually from your account, you receive an HTML file stating 'Error: you are not allowed to download this file'. Solution: 1. Temporarily remove your website here: https://wpml.org/account/sites/. This action won't affect your translation credits or translation memory but will force WPML to refresh the license status. 2. Add your website again and copy the newly generated key. Ensure you use the exact same format as shown in your wp-admin under Settings > General (e.g., http or https, www or non-www). 3. Navigate to Plugins -> Add New -> Commercial in your WordPress dashboard. 4. If visible, click on 'Unregister WPML'. 5. Click on 'Register WPML' and enter the new key. 6. Click on the 'Check for updates' button in the WPML section. 7. Select every plugin marked in red and click on 'Download' at the bottom of the grid. If these steps do not resolve the issue, our Systems can investigate to see if there could be an internal issue. If the solution provided here becomes irrelevant due to updates or does not apply to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket at WPML support forum.
