Problem: The client was experiencing issues with a translated menu disappearing after a minor change and encountering problems with non-translated items after using the "Sync menus" function. Despite deleting the menu and clearing caches, the deleted menu continued to appear on the site.
Solution: 1. We confirmed that only one English menu was present and suggested creating a new specific menu for the English language. 2. We recommended assigning the new English menu as a translation of the original Swedish menu, ensuring that all menu items are correctly translated and ordered. 3. If the client continues to experience issues with the menu disappearing or non-translated items appearing after these steps, we advised opening a new support ticket for further assistance.
If this solution doesn't look relevant to your situation, please feel free to open a new support ticket with us.
Problem: The client was under the impression that they could choose specific product pages to translate in their WooCommerce shop, but they found only an option for automatic translation of the entire shop. Solution: We advised the client to navigate to WPML > Settings and select the "Translate What You Choose" mode. This allows for individual pages or products to be translated one by one or in any preferred manner. The client can go to WPML > Translation Management to send pages or products for translation either by themselves (local user) or through automatic translation. We also provided documentation for further guidance:
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