Problem: The client is experiencing an issue where after editing strings, some content reverts back to the original language. For instance, after adding Portuguese, the English version shows buttons in Romanian, and the French version has links that switched back to Romanian.
Solution: We asked the client to provide a detailed step-by-step process with screenshots, starting from translating the strings, making adjustments, and up to the point where the translation is lost. This will help us understand the issue better and provide a specific solution.
If the provided solution is not relevant due to being outdated or not applicable to your case, we suggest opening a new support ticket. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
If further assistance is needed, please contact us in the WPML support forum.
Problem: The client was adding Portuguese to their website and encountered multiple strings with the same content. They were unsure why this was happening and whether they needed to translate the same string multiple times.
Solution: We confirmed that the method the client was using to add a new language and start translating strings was correct. We explained that strings with the same content but different domain and name likely come from different sources on the website. When translating text, WPML stores it in memory, so previously saved translations will automatically fill in when translating the exact text again. For further details on string translation, we provided a documentation link: https://wpml.org/documentation/getting-started-guide/string-translation/
We also opened a new ticket for the client's additional question to assist other users with similar issues and provided a link to the new forum topic.
If you're experiencing this issue, we recommend checking the documentation on string translation and ensuring that you're translating strings correctly. However, if this solution does not apply to your case because it might be outdated or not relevant, we suggest opening a new support ticket. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please contact us in the WPML support forum.
Problem: The client needs to know if there is a setting in WPML that allows updates made in the original language, such as adding a photo to a page, to be automatically visible in all translated versions of the page. Solution: We informed the client that the steps they are taking to update the translated content are correct. Currently, WPML does not offer a way to automatically update translated content when changes are made to the original language. Each translated page must be edited individually to reflect the changes.
If this solution does not seem relevant to your situation, please feel free to open a new support ticket with us.
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