Problem: If you're experiencing issues with updating your WPML plugin and receiving an 'Update failed: undefined' error, or if you're seeing a message stating 'WPML plugin cannot connect to wpml.org', we can help you resolve these problems.
Solution: For the 'Update failed: undefined' error, please follow these steps: 1. Navigate to Plugins >> Add New >> Commercial tab. 2. If available, click the 'Unregister WPML from this site' link. 3. Click the 'Register WPML' link. 4. Select 'Get a key for this site' to generate a key. 5. Copy the generated key and paste it into the input box, then press the Register button. 6. Try updating the WPML plugins again. For more details, you can refer to our documentation: https://wpml.org/faq/install-wpml/
If you're seeing the 'WPML plugin cannot connect to wpml.org' message, it might be a false-positive notification. To remove it, please: 1. Go to WP Dashboard Menu >> Updates. 2. Click the 'Check again' link. 3. Check the Plugins page to see if the notification is gone. If the problem persists, please follow the steps in this forum thread: https://wpml.org/forums/topic/wpml-plugin-cannot-connect-to-wpml-53/#post-12212777
If these solutions do not resolve your issue, please open a new support ticket with us for further assistance: Contact WPML Support
