Problem: If you're experiencing an issue where some pages are not translating from English to Arabic and are stuck with 'Refreshing Translation Status' indefinitely, especially when using elements from the Bricksable plugin with the Bricks theme, it might be due to a compatibility issue. Solution: We have identified that the problem occurs when adding an element like Flipbox from the Bricksable plugin. A fatal error is logged, indicating a compatibility issue between WPML, Bricks, and Bricksable. To address this, you can try editing the file
This change may allow the translation to complete, but be aware that the translated content of the Flipbox might not display on the frontend. Additionally, since Bricksable is not listed in our compatible plugins directory, we recommend reaching out to the plugin's author and suggesting they join our Go Global program to work on compatibility with WPML.
Please note that this solution might be outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket.
Problem: The client was experiencing an issue with translating templates using Bricks Builder and WPML. When attempting to translate certain templates by clicking the '+' sign, instead of initiating the Advanced Translation Editor (ATS), it redirected to the WordPress editor and changed the language in the admin bar. Additionally, when trying to edit with Bricks, the page appeared empty without copying the default language's content. Solution: We accessed the client's site and found that the translation jobs for the 'Single Member' template were not marked as in progress. We proceeded to delete the previous translations and duplicated the template to French and Arabic. After this, the content was successfully copied over, and the client could edit the translations using Bricks Builder as intended. If you're experiencing a similar issue, we recommend trying to delete the problematic translations and duplicating the template to your desired languages. This should allow you to edit the translations with the content copied over.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket with us.
