Problem: The client is experiencing an issue where the translated Homepage Divi Theme Builder Layout, which includes a Body Layout and a Global Footer Layout, is not being applied to the translated homepage. Instead, the translated homepage displays only the Navigation menu. The client has been using a workaround by saving a Layout in the Divi Library, translating it, and then enabling Divi on the translated page to insert the Layout from the Library, but this requires repeating the process for every update. Solution: We recommended following the guide on integrating Divi with WPML, which can be found here: https://wpml.org/documentation/theme-compatibility/divi-builder/. Additionally, we asked the client to provide access credentials to the site for further investigation, ensuring that a full site backup is created beforehand. We also requested a link to edit the post layout in the original language to examine the configuration and its translation.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client is unable to find Deepl as a Translation Engine in the WPML Settings or Tools Tab. Solution: We recommend clearing the browser cache or trying a different browser to see if the translation engines appear correctly. If the problem persists, we advise the client to contact us for further assistance.
Please note that the solution provided might be outdated or not applicable to your case. If this is the situation, we encourage you to open a new support ticket. We also highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you need further assistance, please visit our support forum.
