Problem: The client is experiencing issues with multiple copies of each product after deactivating the WPML plugin and is seeking a way to offboard from WPML without manually deleting all the content. Additionally, the client is inquiring about the process for obtaining a refund after the designated period for automatic refunds has passed. Solution: If you're experiencing issues with residual translated content after deactivating WPML, we recommend performing a WPML reset to remove all translated content and WPML settings. Please follow the detailed steps provided in our documentation: Deleting Languages and Plugin Data by Doing a WPML Reset on Your Site. Regarding the refund, if you have already sent a refund request, our Accounts team will handle it as we do not have access to account-related tasks. For further inquiries or if the refund period has passed, please contact the Accounts department directly at hello@wpml.org.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at WPML support forum.
Problem: You are trying to ensure that the product order in the translated versions of your shop matches the original. The issue arises because the product order in the translations does not match due to different publishing dates. Solution: We recommend checking if the synchronization of the publishing dates for translated products is enabled. You can do this by navigating to WooCommerce->WooCommerce Multilingual -> Settings-> Products Synchronization -> Sync publishing date for translated products. Enabling this feature should synchronize the publishing dates across translations, ensuring that the product order matches across all languages.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client is experiencing an issue where adding a Currency Switcher to the footer causes the Language Switcher to disappear from the top menu, despite being assigned in the backend. Solution: We first asked the client if they were adding the Currency Switcher from the backend or using a shortcode, and whether the Language Switcher reappeared when the Currency Switcher was removed. We confirmed that there should be no incompatibility between the two switchers and no known issues reported. We requested temporary access to the site to further investigate the issue, suggesting the use of the Duplicator plugin for creating a backup before providing access.
If this solution seems outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
