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[Resolved] The product of the translated versions of my shop, do not show in the same order as the original

This thread is resolved. Here is a description of the problem and solution.

Problem:
You are trying to ensure that the product order in the translated versions of your shop matches the original. The issue arises because the product order in the translations does not match due to different publishing dates.
Solution:
We recommend checking if the synchronization of the publishing dates for translated products is enabled. You can do this by navigating to WooCommerce->WooCommerce Multilingual -> Settings-> Products Synchronization -> Sync publishing date for translated products. Enabling this feature should synchronize the publishing dates across translations, ensuring that the product order matches across all languages.

If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.

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This topic contains 5 replies, has 2 voices.

Last updated by Bobby 1 year, 11 months ago.

Assisted by: Bobby.

Author Posts
June 10, 2024 at 9:10 pm #15724094

yeray-davidL-2

Background of the issue:
I am trying to ensure that the product order in the translated versions of my shop matches the original. My site is hidden link.

Symptoms:
The product order in the translated versions of my shop does not match the original.

Questions:
How can I make the product order in the translated versions of my shop match the original?
June 10, 2024 at 10:09 pm #15724184

Bobby
WPML Supporter since 04/2015

Languages: English (English )

Timezone: America/Los_Angeles (GMT-07:00)

Hi there,

How is the product order configured for the default language? Are you using the date published to order them?

June 11, 2024 at 11:04 am #15726143

yeray-davidL-2

The theme uses the date it has been published. I can override it by giving the product a Menu order number. But that is locked and the same in all translations. All translations of the shop should all look the same, but they don´t.

Thanks
June 11, 2024 at 8:17 pm #15728944

Bobby
WPML Supporter since 04/2015

Languages: English (English )

Timezone: America/Los_Angeles (GMT-07:00)

The locked items are expected as no major changes should be made to the actual product page.

The problem with the published date ordering is that the original products have different publishing dates from the translations.

Please go to WooCommerce->WooCommerce Multilingual -> Settings-> Products Synchronization -> Sync publishing date for translated products.

is this feature enabled?

June 12, 2024 at 6:11 pm #15733231

yeray-davidL-2

Yes, that feature is available, and I checked the dates and the are the same. I clicked it off and back on to see if there was an update and change but the problem persist.

Screenshot 2024-06-12 at 20.09.29.png
Screenshot 2024-06-12 at 20.09.21.png
June 12, 2024 at 9:03 pm #15733517

Bobby
WPML Supporter since 04/2015

Languages: English (English )

Timezone: America/Los_Angeles (GMT-07:00)

I would like to request temporary access (wp-admin and FTP) to your site to test the issue.
(preferably to a test site where the problem has been replicated if possible)

**Before we proceed It is necessary to take FULL BACKUP of your database and your website. Providing us with access, you agree that a backup has been taken **

I often use the Duplicator plugin for this purpose: http://wordpress.org/plugins/duplicator/
You will find the needed fields for this below the comment area when you log in to leave your next reply.
The information you enter is private which means only you and I have access to it.

NOTE: If access to the live site is not possible and the staging site does not exist please provide me with a duplicator package created with the duplicator plugin.

Thank you,
Bobby