Problem: The client was unable to re-register WPML on their site, encountering errors like 'unable to parse data from service response' despite multiple attempts and reinstallations. Solution: We initially attempted troubleshooting without success and escalated the issue to our system team. After unblocking the site, we advised the client to: 1. Log in to their WPML.org account and navigate to the Sites page. 2. Delete the existing site key. 3. Log in to their site, go to the Dashboard >> Plugins >> Add new > Commercial tab and click the Unregister WPML from this site link. 4. Click the Register WPML link. 5. Click the Get a key for this site link to generate a new key. 6. Copy and paste the new key into the input box and press the Register button.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client upgraded their WPML subscription from Multilingual CMS to Agency, but their domain still shows a Multilingual CMS license key. This issue prevents the activation of the OTGS Installer and access to the WPML All Import Add-On, despite attempts to re-register the site and reinstall plugins. Solution: We recommend the following steps to resolve the issue: 1. Ensure that all WPML plugins and tables are fully deleted from your site. 2. Flush all caches to remove any stored data that might be causing the issue. 3. Re-upload the Installer plugin to ensure it's the latest version. 4. Attempt to re-register your site. If the problem persists, it indicates a need for manual intervention by our support team. If these steps do not resolve the issue, it might be due to specific circumstances or configurations unique to your site. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem continues, please open a new support ticket at WPML support forum for further assistance.
Problem: The client is experiencing an issue where some translated pages are not resolving under their assigned language directories (/tw and /jp) but instead are stuck in the root directory. This occurs despite the WPML language switcher generating the correct URLs. The issue persists even after running several troubleshooting tools and is suspected to be due to stale slug-to-language mappings in WPML's internal rewrite rules following TRID repair work.
Solution: We recommend refreshing WPML's internal rewrite rules to address the issue of stale slug-to-language mappings. This can be done by: 1. Navigating to WPML > Support > Troubleshooting. 2. Clicking on the 'Clear the cache in WPML' button to remove any stale data. 3. Clicking on 'Recreate ST DB cache tables' to refresh the database tables. 4. If the issue persists, manually resetting the permalinks by going to Settings > Permalinks in WordPress and re-saving the current settings.
If these steps do not resolve the issue, or if the solution seems outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, you may open a new support ticket for further assistance at our support forum.
Problem: The client is experiencing 404 errors on their Japanese pages despite having cleared all local WPML tables. They are unable to see the translated version of the page and have identified a persistent pencil icon indicating an unresolved ATE shadow job for post ID 1568. Solution: If you're encountering similar issues with 404 errors on your translated pages, we recommend the following steps: 1. Navigate to Pages → All Pages. 2. Switch the language to Japanese. 3. Locate the problematic page and delete it. Additionally, ensure to clear the trash to remove any residual data.
If this solution does not resolve your issue or seems outdated, please check for related known issues at https://wpml.org/known-issues/. Verify that you have the latest versions of themes and plugins installed. If the problem persists, we highly recommend opening a new support ticket for personalized assistance. You can do so at WPML support forum.
