Problem: If you're experiencing issues where search results do not stay in the secondary language when searching in that language on your website, Solution: We recommend checking how you created the search feature. A potential solution is to change the language URL format to "Different languages in directories". You can do this by navigating to WPML → Languages → Language URL format in your site's backend. This adjustment might help in ensuring that the search results remain in the chosen language.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please do not hesitate to open a new support ticket. For further assistance, you can also visit our support forum at WPML Support Forum.
Problem: If you're experiencing issues with the WooCommerce shop page link not translating and reverting to the default language when switching to Chinese, it might be due to the menu not being synced correctly. Solution: We recommend following these steps: 1. Navigate to Appearance > Menus and select the menu assigned to the header. 2. In the menu, ensure the Shop page is selected from the Pages section, not added as a custom link. 3. Save the menu. 4. Go to WPML > WP Menu Sync and synchronize the menu. You can follow this guide for detailed instructions: Translating Menus.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: You want to translate media links in the image gallery widget from Ultimate Addons for Elementor, but the links still point back to the default language even after translating the page. Solution: We recommend checking if the 'custom link' field added by the Ultimate Addons for Elementor plugin is available for translation. Here’s how you can proceed: - Navigate to WPML > Settings > Custom Field Translation and check if there's a 'custom link' field. If it's there, change the translation preference for that field to 'Translate'. - Go to Media > Library and click on the image to which the link is attached. - Select 'Edit more details'. - Once the image detail page has loaded, switch to the secondary language using the language switcher on the top bar. - Enter the custom link you want to display in the other language and save the changes.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: You are trying to translate the secondary language on your site, but the animated headline is not displaying properly, and your shortcode content is also not showing. Solution: We have investigated your issue and determined that it is not related to WPML or the translation process. The problem persists even when WPML plugins are deactivated. To troubleshoot, create a new page without WPML, add the same widget with the same content, and observe if the issue remains. If the problem continues, it suggests that the issue might be with how the Chinese characters are rendered in the widget. Adjusting the font weight and size in Elementor does not resolve the issue, but removing one letter from the problematic word allows the widget to function correctly.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we recommend opening a new support ticket. We also suggest checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at https://wpml.org/forums/forum/english-support/.
Problem: The client is trying to translate shortcode and animated headlines on their site using WPML but is unsure how to proceed. Solution: We noticed that there is already an open ticket regarding this issue. To avoid duplication and to manage our support queue efficiently, we recommend following the existing ticket for updates and solutions. You can find the ongoing discussion and potential solutions here: https://wpml.org/forums/topic/translate-secondary-language/. Please mark this current ticket as resolved and refer to the initial ticket for further assistance.
If this solution becomes irrelevant due to updates or if it does not address your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket at WPML support forum.
Problem: The client is experiencing issues where the English and Chinese versions of their listings are not connected, and images are not being copied to the Chinese version after using WPML All Import. Solution: We recommend using the same unique identifier for both the English and Chinese versions during the import process. This identifier should be set in both the import template and settings for each language. Here are the steps to follow: 1. Ensure that the unique identifier is correctly configured in your WPML All Import settings for both languages. More details can be found in the guide on importing multiple languages with WP All Import and WPML. 2. Delete any previously imported listings that were not connected correctly. 3. Re-import the listings for both languages using the new settings.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket.
Problem: The client is experiencing an issue where the language switcher for Chinese does not show up in Google Chrome, but it appears in Safari. Solution: If you're experiencing a similar issue where the language switcher is not visible in certain browsers, we recommend adding the following CSS to the custom CSS section of your theme:
