Problem: The client reported an issue where the translated version of a page sometimes shows only the header and footer, with the main content area appearing as an empty white space. Solution: We focused on one issue at a time to maintain clarity. Initially, we verified the Hungarian (HU) page and confirmed that the content was loading correctly from our side. We asked the client to confirm if the problem still persisted and if so, to provide specific details on how to reproduce the issue, including whether they were logged in or out, the browser used, etc. Upon further checks, we confirmed that another page, initially reported with similar issues, was also displaying its content correctly in Hungarian. If you're experiencing similar issues, we recommend checking your page in different browsers and user states (logged in/out) to identify any specific conditions causing the issue. Additionally, ensure that all translations are fully published. If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, please visit our known issues page and verify that you have installed the latest versions of themes and plugins. If the problem persists, we highly recommend opening a new support ticket here.
Problem: The client provided incorrect billing information and requested a refund to place a new order. Solution: If you're experiencing a similar issue with incorrect billing information and need a refund to place a new order, we recommend that you contact us directly at hello@wpml.org. This will ensure that your request is handled promptly.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If this does not resolve your issue, please open a new support ticket at our support forum.
