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[Resolved] A admin user not able to see Translations queue

This thread is resolved. Here is a description of the problem and solution.

Problem:

The admin user named 'm***u' is unable to view the Translations queue in the WPML Translations menu, as it appears empty.

Solution:

First, verify if the translations are already assigned to another translator by navigating to WPML >> Translation Management >> Translation Jobs.

Next, ensure that 'm***u' is added as a Translator in WPML >> Translation Management >> Translators. For further guidance, refer to the WPML documentation on admin capabilities and working as a reviewer:

If this solution does not resolve your issue or seems outdated, we recommend opening a new support ticket. Please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, visit our support forum at WPML Support Forum.

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This topic contains 3 replies, has 0 voices.

Last updated by Bigul 5 days, 10 hours ago.

Assisted by: Bigul.

Author Posts
August 14, 2025 at 2:36 pm #17321367

jigneshS

<b>Background of the issue: </b>
I am trying to allow an admin user named 'masaru' to see the Translations queue in the Translations menu. The issue can be seen at this link: hidden link.

<b>Symptoms: </b>
The admin user 'm***u' is unable to see any Translations queue, and instead, the queue appears empty.

<b>Questions: </b>
Why is the Translations queue empty for the admin user 'masaru'?
How can I fix the issue so that the Translations queue is visible?
August 15, 2025 at 1:16 pm #17323637

Bigul
WPML Supporter since 01/2013

Languages: English (English )

Timezone: Europe/Vienna (GMT+02:00)

Hello,

Welcome to the WPML support forum. I will do my best to assist you in resolving the issue.

Most likely, the translations are already assigned to another translator. To confirm this, please go to WPML >> Translation Management >> Translation Jobs.

Also, please ensure that you have added this user as a Translator via WPML >> Translation Management >> Translators.

For more details, please refer to the following WPML documentation:

- https://wpml.org/documentation/support/wpml-admin-capabilities/
- https://wpml.org/documentation/reviewers/how-to-work-as-a-reviewer/

Please check and let us know your feedback.

--
Thanks!

Bigul
August 18, 2025 at 3:15 pm #17328428
jigneshS

Hi Bigul,

Thanks for the info that solve the issue.

But i have a new issue.

This page

hidden link

When we try to translate this page to French its showing loading all the time, i Resign and try to translate it agian but its showing loading all the time.

Do you have any insight inputs for this issue?

Thanks and regards,

New threads created by Bigul and linked to this one are listed below:

https://wpml.org/forums/topic/french-translation-keeps-loading-even-after-resigning-and-retrying/
August 18, 2025 at 6:11 pm #17329177

Bigul
WPML Supporter since 01/2013

Languages: English (English )

Timezone: Europe/Vienna (GMT+02:00)

Hello,

Thank you for the updates. Please note that I have opened a new ticket for the *French translation* issue. As per our support policies, we can address only one problem per ticket. This approach allows us to assist you more efficiently and keeps discussions focused. I will respond to the new ticket shortly and appreciate your understanding.

--
Thanks!

Bigul