Background of the issue:
I am trying to initialize the WPML plugin setup on my site hidden link. I have previously installed WPML on numerous other sites without experiencing this issue.
Symptoms:
The WPML Setup screen is blank when trying to initialize the plugin setup.
Questions:
Why is the WPML Setup screen blank when trying to initialize the plugin setup?
How can I resolve the issue of the blank WPML Setup screen?
To enable debug.log, open your wp-config.php file and look for:
define('WP_DEBUG', false);
And change it to:
define('WP_DEBUG', true);
// Enable Debug logging to the /wp-content/debug.log file
define('WP_DEBUG_LOG', true);
// Disable display of errors and warnings which is recommended on a live site.
define('WP_DEBUG_DISPLAY', false);
@ini_set('display_errors',0);
Then try to reproduce the issue and check if any errors were saved to the debug.log log file inside the “.../wp-content/” directory.
If you can paste your debug.log to https://pastebin.com/ and provide me with that link, it would be great!
I would need temporary access to your site's WP-admin to investigate this issue and understand it better. Please create an administrator user using any email address you prefer.
Please fully back up your site (files and database) and confirm it in your next reply.
* Note: I might need to enable/disable plugins, switch themes, and access your website database.
Your next reply is set to private for you to provide the username and password details.
Please try in a staging site if possible or you can try updating the plugin manually.
To update the plugin manually please follow the steps below:
1. Create a full website backup
2. Go here (https://wpml.org/account/downloads/) and download the WPML plugin (select "I want to download manually")
3. Disable and remove the current WPML version from your site
4. Go to your website's backend > Plugins > Add new > Upload plugin > upload the zip file, install and activate WPML
