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Supporter timezone: Asia/Singapore (GMT+08:00)

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Last updated by Kor 1 day, 5 hours ago.

Assisted by: Kor.

Author Posts
March 25, 2025 at 10:11 am #16856317

Daniel Borbas

Background of the issue:
See video here:hidden link

Symptoms:
The ACF custom field is locked and cannot be changed to 'Translate', it says to change the settings in the ACF Field Group, but I can't find any settings there.

Questions:
How do I unlock custom fields to change their copy / copy once / translate setting?

March 25, 2025 at 10:45 am #16856720

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your patience.

Here is the ticket. Please try to use staging plugins like https://wordpress.org/plugins/wp-staging/ to clone the site. Or reach out to your hosting provider and ask them to clone the site for you.

March 25, 2025 at 6:28 pm #16859525

Daniel Borbas

Hi Kor,

Could you please set the ticket to private and enable the fields so I can provide you with access to the clone?

Thanks,
Daniel

March 26, 2025 at 12:57 am #16860230

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your patience. I've enabled the private reply option for you.

March 27, 2025 at 1:20 am #16865937

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply. I've downloaded the copy of the site and I'm investigating this and I will come back to you as quickly as possible.

March 27, 2025 at 7:44 am #16866495
Daniel Borbas

Hi Kor, thanks a lot for looking into it!

We have another issue, some blocks look correct on the frontend, but look empty on the "edit page" view - 1-minute video here where I explain, could you please advise about this, too? hidden link

New threads created by Kor and linked to this one are listed below:

https://wpml.org/forums/topic/some-blocks-look-correct-on-the-frontend-but-empty-in-the-backend/

March 28, 2025 at 8:58 am #16871626

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply. Just letting you know that I've split the ticket here https://wpml.org/forums/topic/some-blocks-look-correct-on-the-frontend-but-empty-in-the-backend/ for your new issue so that we could follow up. As for this ticket, I'm still checking on this and I will come back to you as quickly as possible.

March 31, 2025 at 7:43 am #16877778

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply. I've checked this post in my local dev site hidden link and the section "Dieser Bauunternehmer hat seine Asphaltaufbereitung grundlegend geändert" is showing the correct language as shown in the attached screenshot.

Could this be some cache related issue? Also, it is showing correctly on your Website too.

Screenshot_459.jpg
April 1, 2025 at 7:51 am #16881703

Daniel Borbas

It is showing correctly because I had manually updated it between recording the video and sending you the duplicate of the website. I tried to look for a different example, one that wasn't fixed then.

Go to the German products page, either /de/products or /de/produkte

You will see a string left in English "Our products are developed based on customer needs and there are over 100 applications where they can be used."

You can use this for investigating the root cause of the issue.

image018.png
April 2, 2025 at 4:04 pm #16887944

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your patience. I apologize for the long delay. I'm working on your other ticket. For this ticket, I've checked the page you mentioned, and the translation is also fine there, as shown in the attached screenshot.

Do you have any other examples that I could check?

Screenshot_473.jpg
April 3, 2025 at 6:37 am #16889967

Daniel Borbas

Hi Kor, can you try these?

hidden link

Here the request form heading "Request a free consultation" is left in English

hidden link

The part "The DL-Series is ideal for topsoil screening...", "Handle biomass and composting...", and "Get to know our other Screening Bucket products..." are in English

hidden link

"Selected ALLU D-Series models are available..." and "Get to know our other Screening Bucket products..." are left in English

Best wishes,
Daniel

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April 4, 2025 at 6:14 pm #16898721

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply. I'm still checking on this locally and will come back to you. Also, as for your other ticket, I'm waiting for your response regarding the staging site request on your server.