cm tooltip shows translations on original page

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Supporter timezone: Asia/Singapore (GMT+08:00)

This topic contains 16 replies, has 1 voice.

Last updated by Kor 13 hours, 48 minutes ago.

Assisted by: Kor.

Author	Posts
November 21, 2025 at 1:57 pm #17599260
Marcel Elbers	Background of the issue: I am working on a live website hidden link and trying to remove CM Tooltip Glossary Spanish and Dutch translations from the original English page using WPML. Symptoms: CM tooltip shows translations on the original English page. Questions: How to remove the Dutch and Spanish transalation from the English page.
November 21, 2025 at 2:09 pm #17599395
Marcel Elbers	help
November 23, 2025 at 4:37 am #17601577
Andreas W. WPML Supporter since 12/2018 Languages: English (English ) Spanish (Español ) German (Deutsch ) Timezone: America/Lima (GMT-05:00)	Hello, Have you already tried to disable the option Enable Caching Mechanisms? - Revise Admin Dashboard → CM Tooltip Glossary → Settings → General Settings tab → Performance & Debug section. Further, please revise WPML > String Translation and verify the source language of the registered string. Note that you can change the source language: https://wpml.org/documentation/getting-started-guide/string-translation/how-to-change-the-source-language-of-strings/ Please confirm if you have followed this guide when translating CM ToolTips with WPML: hidden link Best regards Andreas
November 24, 2025 at 3:32 pm #17605453
Marcel Elbers	Hi Andreas, The Caching Mechanisms was already disabled. I can't find the string of the glossary terms. I can find the CM Glossary domain but I don't see the glossary terms under this domain. RE: revise WPML > String Translation I don't see the glossary terms so I'm also not able to do this. RE: guide when translating CM ToolTips with WPML I believe I have followed this. Thank you.
November 25, 2025 at 9:14 am #17607136
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. I need to check the backend of your Website to see what's going on. I will require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated, if possible. This will enable me to provide better assistance and determine if any configurations need to be modified. Please note that it is important to have a backup for security purposes and to prevent any potential data loss. You can use the UpdraftPlus plugin (https://wordpress.org/plugins/updraftplus/) to fulfill your backup requirements. Your upcoming reply will be treated with confidentiality and will only be visible to you and me. ✙ To resolve the issue, I may need your consent to deactivate and reactivate plugins and the theme, as well as make configuration changes on the site if necessary. This emphasizes the significance of having a backup.
November 26, 2025 at 6:26 pm #17613041
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. I've checked this page hidden link in the backend, and could you tell me how the contents on the frontend are displayed? hidden link In the backend, I can only see one paragraph of text.
November 26, 2025 at 9:10 pm #17613333
Marcel Elbers	Hi Kor, With adding a short code [glossary] on the page Cannabis Terms. Did that answer your question? Thank you, Marcel
November 27, 2025 at 10:02 am #17614427
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. Sorry, it still doesn't explain how it works. Anyway, I've prepared a sandbox site here hidden link and could you please install the required plugin and theme and replicate the issue over there? Once it's replicated, I will troubleshoot this and get back to you with a solution.
November 27, 2025 at 7:09 pm #17616441
Marcel Elbers	is also ok if we give you access to a staging website? thks
November 27, 2025 at 7:15 pm #17616443
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. Yes, this will help too. I've enabled the private reply option for you.
November 30, 2025 at 9:34 am #17620226
Marcel Elbers	We have some problems making a staging website at the moment. We have forwarder the problem to the developer. The website is somehow also very large 15gb. Please this support question open till we have made the staging website thank you.
December 2, 2025 at 2:54 pm #17627087
Marcel Elbers	Hello can we send you the login in details to the staging site privately? thanks
December 2, 2025 at 3:39 pm #17627405
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. I've enabled the private reply option for you and could you please check?
December 3, 2025 at 7:56 pm #17632161
Kor WPML Supporter since 08/2022 Languages: English (English ) Timezone: Asia/Singapore (GMT+08:00)	Thanks for your reply. I’ve deactivated some unrelated plugins to make the troubleshooting process easier. I’ve checked this page again hidden link and I can now see the Articles and Meanings sections. Could you let me know how the “Related Articles” section is being populated with posts, and how the “Alternative Meanings” section is filled with Glossary items?
December 4, 2025 at 8:59 pm #17636202
Marcel Elbers	I think the related articles is set in the CM Tooltip plugin settings under >Glosssary Term>Glossary Term - Related Articles>Show custom related articles Alternative Meanings i think this is set under General Settings>Display Alternative Meanings on Glossary Term Page. Does that help? Thank you,