Email Direction RTL

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Tagged: Go Global Application

This topic contains 22 replies, has 2 voices.

Last updated by Dražen 1 year, 6 months ago.

Assisted by: Dražen.

Author	Posts
January 26, 2024 at 5:23 am #15228622
mahmoudA-39	Hi A confirmation email is sent to client when he books a room. The Arabic email direction RTL was fine however, we noticed after updating WPML String Translation to 3.2.9 ,the direction and translated terms changed to in English. Code in English "<center class="text-direction-{lang_direction}" style="background: rgb(255, 255, 255); padding: 10px 0px; color: rgb(102, 102, 102); width: 100%; table-layout: fixed; "> <div style="text-align: center;"> <p>{logo}</p> </div> " But in Arabic code is different now "center style="background: rgb(255, 255, 255); rgb(102, 102, 102);_10px 0px width: 100%; table-layout: fixed; <?php echo isset($booking_info) && !empty($booking_info['lang']) && stripos($booking_info['lang'], 'ar') === 0 ? 'direction: rtl;' : ''; ?>"> <div style="text-align: center;"> <p>{logo}</p> </div>"
January 26, 2024 at 8:09 am #15228921
Dražen Supporter Languages: English (English ) Timezone: Europe/Zagreb (GMT+02:00)	Hello, can you please explain next: 1) From which plugin is this email coming? 2) How are you adding email content in the default language? 3) How are you translating email content? Regards, Drazen
January 26, 2024 at 8:33 am #15229002
mahmoudA-39	Hi 1- Vikbooking plugin 2- In the plugin, email content can be amended. 3- WPML string translation Domain "vikbooking-mail" THe RTL was working correctly before updating to latest WPML String Translation. Regards
January 26, 2024 at 8:44 am #15229053
Dražen Supporter Languages: English (English ) Timezone: Europe/Zagreb (GMT+02:00)	Hello, can you please try to make a small change to the default language email content, then go to WPML > String translation and re-translate it again. Let me know if that helps. Regards, Drazen
January 26, 2024 at 8:56 am #15229122
mahmoudA-39	Hi Tried but NO change Regards
January 26, 2024 at 9:00 am #15229163
Dražen Supporter Languages: English (English ) Timezone: Europe/Zagreb (GMT+02:00)	Hello, thanks. Since this is not officially compatible with WPML and not on our list, nor tested by us, some issues may happen. To further check and confirm this I have created test site. You can access the WordPress dashboard using the link below: - hidden link Kindly follow the steps below: - Set up WPML - Install VikBooking plugin, and please do not install any other not needed plugins, theme or content - Try to replicate the issue with a simple example - You can use Mail logging plugin to check outgoing mails - Share with me step by step guide on how can I check the issue This will help us to report the probable issue to the compatibility team and solve the possible problem faster. Regards, Drazen
January 26, 2024 at 11:08 am #15229684
mahmoudA-39	Hi Is it possible that I make a staging site for the testing. will deactivate all an necessary plugins? Regards
January 26, 2024 at 11:55 am #15229873
Dražen Supporter Languages: English (English ) Timezone: Europe/Zagreb (GMT+02:00)	Hello, either way, we would need to try reproducing the issue on the sandbox website to escalate to our compatibility team or contact the author. That is to speed things up if possible I kindly ask you to try, it should not take you more than 15 minutes. I have already set up and configured everything. You just need to install the mentioned plugin and try to reproduce issue with email. Let me know, Thanks, Drazen
January 26, 2024 at 1:11 pm #15230298
mahmoudA-39	Hi Done See the email log , it is not rtl. I made the booking in Arabic version Regards
January 26, 2024 at 1:15 pm #15230351
mahmoudA-39	Path to email code Vikbooking>Configuration>Views & Layout>Customer email
January 26, 2024 at 1:20 pm #15230360
Dražen Supporter Languages: English (English ) Timezone: Europe/Zagreb (GMT+02:00)	Hello, thanks, but that is expected if the plugin doesn't have AR translations. The same issue would happen if you do not use WPML and have AR as the website language. 1) Did you on Sandbox translate the email content, if so how? Please share the steps. 2) Does the issue still happen on your website if you disable WPML plugins, and from Settings > General set Arabic language? Let me know. Thanks, Drazen
January 26, 2024 at 4:02 pm #15231107
mahmoudA-39	Hi 1- The plugin has Arabic translations for most texts. This email is not within them. They are using shortcodes. I made translation of one room . please see hidden link. 2- The email is not found by String translation. Even though it is found in our site. 3- Since the email is not translated by the plugin, the only way is by to translate by WPML Regards
January 29, 2024 at 7:58 am #15236393
Dražen Supporter Languages: English (English ) Timezone: Europe/Zagreb (GMT+02:00)	Hello, I checked but I can not find this email for translation nor it can be added, as far I have checked. I think this is not possible since the plugin is not officially compatible with WPML. Can you please contact the plugin author and check with them if there is any way? I also see they offer a built-in translation method: - hidden link I suggest sharing with them the next guide and inviting them to our GoGlobal compatibility program and we will be glad to help out: - https://wpml.org/documentation/support/translating-the-theme-you-created/ - https://wpml.org/documentation/support/go-global-program/ Regards, Drazen
January 29, 2024 at 8:49 am #15236551
mahmoudA-39	Hi The Compatibility issue was resolved earlier. Please refer to https://wpml.org/forums/topic/vikbooking-plugin-email-translation/ https://wpml.org/forums/topic/email-arabic-direction-rtl/ 1- The email shows in Translation String in the site. The arabic translation is there. 2- It was working fine before the new update of WPML. Regards https://wpml.org/forums/topic/email-arabic-direction-rtl/
January 29, 2024 at 8:54 am #15236561
Dražen Supporter Languages: English (English ) Timezone: Europe/Zagreb (GMT+02:00)	Hello, my both colleague suggested a fix and this needs to be adjusted by the plugin author, we can not fix the issue for them. Or they can join our program and we will be glad to help them in making this plugin compatible. I have checked the file and can see the strings are not translatable, image attahced. Please contact them further as they need to follow our suggestion or join our program. Regards, Drazen