I checked for other similar issues, and found that this element needs to be manually registered, so it's translatable. Ensure to have a backup, and follow the steps below:
1. Go to WPML > Settings > Custom XML Configurations and add this code:
2. Open the original page editor, that contains the FAQ, make a small change (like editing a text) and save. This ensures that the FAQs are registered.
3. Open the translation editor, make sure that all fields are completed and save;
I would like to look at this directly on your site. For this I would need temporary access (WP-Admin and FTP) to your site, preferably to a test/staging site where the problem has been replicated if possible.
The required fields can be found below the comments section. The information you enter is private, i.e. only you and I can see it and have access to it.
I may need to replicate your website locally. To do this, I need to temporarily install a plugin called "Duplicator" or "All in One WP Migration" on your website. This will allow me to create a copy of your website and content. Once the issue is resolved, I will delete the local website. Let me know if this works for you.
IMPORTANT
Please make a backup copy of the site files and database before giving us access.
- If you do not see the wp-admin/FTP fields, this means your post and site login details are being made PUBLIC. DO NOT post your website details if you do not see the required wp-admin/FTP fields. If you do not, ask me to enable the private box. The private box looks like this:
In the backend, it says that this page needs manual translation, because of the different ACF translation options used on this post.
In this case, there are 2 possible ways to proceed:
1. Ensure that the Field Groups used in this post, have the same translation options. You can set that in the Field Group itself. After that, update the original and the translations.
okay I see why now... but this was working before, so how do I identify these offending ACF fields , I still do not understand why it does translate the content t and NOT the FAQ can u help fix this?
You can check for all the Field Groups that are set to show on this page, and ensure they have the same Translation preference.
After doing that, update the original and the translations. I'm asking that, because I think it might be affecting how the FAQ block is rendered on the front end. Let me know if that makes any difference. I'll be here to continue support, if it doesn't.
set to expert and then run translation fro French page.... and it seems tobe working as can now see faq being translated, but when I view the page the fAQ still in English ( plus other parts of the page see introduction )
I thoght it may be cache issue but I added some paramaters to url STILL showing in English
Please can u login and sort this out as being dragging on iover 3 days and holding me back... thanks
I also have another site roadsmiles.com and it works , translates FAQ's without that extra code you provided both sites are byuilt using spectra editor
Thank you for waiting. I was able to fix the issue, by dome some tweaking on the custom XML. Everything should be working now 🙂 Can you please confirm?
There are 2 lines added. You can compare what's on WPML > Settings > Custom XML Configurations, to what's been shared here. Thank you for your patience and cooperation 🙂
