Faturação

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Supporter timezone: Asia/Yerevan (GMT+04:00)

Tagged: Account Issues

This topic contains 4 replies, has 0 voices.

Last updated by Christopher Amirian 1 week ago.

Assisted by: Christopher Amirian.

Author	Posts
February 18, 2026 at 12:09 pm #17832189
vandaF-2	Bom dia, Gostaria que atualizassem a fatura que tenho neste momento com a informação que consta no campo opcional, o qual editei após o pagamento do plugin. Preciso que o texto inserido nesse campo — correspondente à morada da empresa — passe a constar na fatura. Obrigado.
February 18, 2026 at 12:25 pm #17832264
Christopher Amirian WPML Supporter since 07/2020 Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Hello and welcome to WPML support. Would you please tell us which invoice you are talking about? Is it about the WPML subscription renewal invoice or the Automatic Translation? Also I'd appreciate it if you could provide the date that the invoice generated. Thanks. Translation via AI: Olá e bem-vindo(a) ao suporte do WPML. Poderia nos informar a qual fatura você se refere? É a fatura de renovação da assinatura do WPML ou a fatura de Tradução Automática? Também agradeceria se você pudesse informar a data em que a fatura foi gerada. Obrigado(a).
February 18, 2026 at 2:57 pm #17832951
vandaF-2	Diz respeito à fatura número: 17831923 Preciso que substituam o texto "Vou precisar da fatura.", por isto: Sistema 4 - Publicidade, Promoção e Marketing Lda Praceta Joaquim Dias Ramadas, 33 2410-115 Leiria Não pretendemos Tradução Automática, ainda nem ativei o plugin.
February 19, 2026 at 9:56 am #17835295
vandaF-2	It refers to invoice number: 17831923. I need you to replace the text “Vou precisar da fatura.” with the following: Sistema 4 - Publicidade, Promoção e Marketing Lda Praceta Joaquim Dias Ramadas, 33 2410-115 Leiria We do not require Automatic Translation, and I have not yet activated the plugin.
February 19, 2026 at 10:04 am #17835308
Christopher Amirian WPML Supporter since 07/2020 Languages: English (English ) Timezone: Asia/Yerevan (GMT+04:00)	Hi there. Thank you for the information. Unfortunately, we are unable to make changes to invoices that have already been generated. The invoicing system will use the information that you added to your profile. The billing information must always be updated before the charge is processed: https://wpml.org/faq/getting-your-tax-invoice-after-buying-wpml/ I recommend that you send a refund request and then re-purchase again with the correct billing information. To submit your refund request, please log into your WPML.org account and then go here: https://wpml.org/purchase/refunds/. We will process your request shortly after submission. Thanks.