Background of the issue:
I am a new customer for the WPML plugin and I am trying to implement a Floating Custom Language Switcher on my site hidden link. I have read the instructions provided for the Custom Language Switcher.
Symptoms:
The Custom Language Switcher is not working despite following the instructions.
Questions:
Can you help me with the Custom Language Switcher not working?
Hello,
My name is Carlos, and I will continue working on this ticket
Please follow these steps:
- Create a full site backup or create a staging site with a copy of the production site
- Update any outdated plugins or themes
- Flush any cache memory that might exist
- Deactivate all plugins, including the WPML ones
- Activate a default WordPress theme, like Twenty Twenty
- Make sure you have followed the steps described in this guide: https://wpml.org/documentation/getting-started-guide/language-setup/language-switcher-options/custom-language-switcher/
- If the language switcher appears correctly, start by activating the theme and then the rest of the plugins, one by one, until the issue appears again and you find the culprit
Can you tell me the results of the steps described above?
After all the steps nothing happened! We still don’t have a floating language switcher and if you do not help us with that I will ask you for a full refund.
Good morning.
I'm here to help you find a solution.
I visited the page, and it appears that the content is not yet translated or the secondary language is hidden. Please confirm that the content has been translated already.
Also, I kindly ask you to go to WPML -> Languages -> Activate the Footer Language Switcher to use it as a reference while we are resolving this problem.
The content needs to be translated for the language switcher to appear. Please translate some content (you can use a page as a reference) and then double-check if the language switcher appears.
