This thread is resolved. Here is a description of the problem and solution.
Problem:
The client updated their contact page in English and then updated the French translation through the editor. However, the changes did not appear on the French version of the contact page. The French contact page showed an old address and was missing a second phone number, despite updates made in the editor.
Solution:
We recommended the following steps:
1. Edit the page in the original language.
2. Make some changes in the content.
3. Save the changes.
4. Update the translation.
5. If the issue persists, manually edit the translated page, add the changes to the contact information, and save the changes.
6. Double-check if the content appears correctly translated.
It turned out that the issue was due to a missing translation for the new contact information. Since the editor was loading the full block in HTML, it was necessary to manually change the translation. We completed the translation for the client, cleared the cache, and confirmed that it was working as expected.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
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This topic contains 4 replies, has 1 voice.
Last updated by 2 months, 2 weeks ago.
Assisted by: Ilyes.