This thread is resolved. Here is a description of the problem and solution.
Problem:
The client was experiencing an issue where the header disappeared after activating a plugin. The client uses the Hello theme and noticed that switching to the Astra theme brought the header back. Additionally, deactivating the Elementor Addons plugin also brought the header back, but the client needed both the theme and the plugin. Furthermore, the client had questions about translating the shop page and language switching on the home page.
Solution:
1. We suggested checking the WPML documentation for missing content after installation: https://wpml.org/faq/content-is-missing-after-install/
2. We identified that the issue might be a compatibility problem with the Elementor Addons plugin, which is not officially compatible with WPML. We recommended:
- Contacting the plugin authors for a potential quick fix.
- Suggesting the plugin authors join our 'Go Global' program to help make their product fully compatible with WPML: https://wpml.org/documentation/theme-compatibility/go-global-program/
3. We advised the client to create separate tickets for each unique issue as per our support policy, to allow us to focus on each problem individually.
Please note that the solution provided might be outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you need further assistance, please open a new support ticket: https://wpml.org/forums/forum/english-support/
This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
This topic contains 6 replies, has 2 voices.
Last updated by 1 year, 3 months ago.
Assisted by: Mihai Apetrei.
