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This topic contains 3 replies, has 2 voices.

Last updated by Minesh 1 year, 9 months ago.

Assisted by: Minesh.

Author Posts
January 17, 2024 at 6:59 am #15192741

ericR-42

I am trying to:
This URL pertains to English-language posts, and the language displayed is in English instead of French: hidden link

Link to a page where the issue can be seen:
hidden link

I expected to see:
hidden link

Screenshot_14.png
January 17, 2024 at 7:31 am #15192869

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Hello. Thank you for contacting the WPML support.

First of all, based on the debug information you shared I find that you are using the outdated WPML plugins. We always recommend running your site with the latest stable plugin version.

*** Please make a FULL BACKUP of your database and website.***

Could you please update ALL WPML plugins to it's latest officially released version. You can download the latest plugin release from your accounts page:
=> https://wpml.org/account/downloads/
OR
You can install/update WPML plugins using the installer plugin:
- https://wpml.org/faq/how-to-safely-update-wpml-from-an-old-to-new-version

After updating WPML plugins to latest stable release version, if your issue still persists:
- what if you switch to the parent theme and do you see it working as expected with the parent theme?
- Could you please try to resolve your issue by deactivating all third-party plugins as well as the default theme to check for any possible conflicts with any of the plugins or themes?

January 17, 2024 at 7:39 am #15192883

ericR-42

I updated the wpml plugin. but the issue persists.
hidden link

January 17, 2024 at 8:29 am #15193333

Minesh
Supporter

Languages: English (English )

Timezone: Asia/Kolkata (GMT+05:30)

Have you tried the following steps I mentioned:

After updating WPML plugins to latest stable release version, if your issue still persists:
- what if you switch to the parent theme and do you see it working as expected with the parent theme?

- Could you please try to resolve your issue by deactivating all third-party plugins as well as the default theme to check for any possible conflicts with any of the plugins or themes?