This thread is resolved. Here is a description of the problem and solution.
Problem: The client is trying to translate the site logo using WPML but encounters an issue where the logo does not change per language, remaining as the default language logo. Solution: 1. Ensure that the theme used (e.g., The7 theme) supports setting different logos via theme options. 2. Translate the logo ID in WPML's String Translation to inform WPML which logo to display for each language. If the default language logo ID is not visible on the String Translation page, use the 'Translate texts in admin screens' link to add it to the String Translation table. Then, add your second language image ID. For detailed guidance, visit How to Translate Theme Options. 3. If the logo images are not added for translation, navigate to WPML > String Translation > Admin text, search for your logo URLs/image, and add those strings for translation. 4. Check if the Multibyte String PHP extension is enabled on your hosting, as its absence can affect functionality.
If these steps do not resolve the issue or if the solution seems outdated or irrelevant to your specific case, we highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket.
This is the technical support forum for WPML - the multilingual WordPress plugin.
Everyone can read, but only WPML clients can post here. WPML team is replying on the forum 6 days per week, 22 hours per day.
Could you please increase the WordPress memory limit (WP Memory Limit) to at least 256 MB? WPML requires at least 128 MB.
Your current values are:
PHP Memory Limit 1 G
WP Memory Limit 40 MB
To do this, you need to connect to your website's server and open the wp-config.php file in a text editor. The file is located in the WordPress root directory.
Add this code to the wp-config.php file to increase WordPress's memory:
define ('WP_MEMORY_LIMIT', '256M');
Add this just before this comment:
// That's all, stop editing! Happy blogging.
The current values can be viewed under WPML > Support > WordPress.
These settings can be restricted directly by your hosting provider. Therefore, I recommend contacting them and asking them to change them directly if the changes are not applied immediately.
If adjusting the limit will not solve the issue, please let us know.
Some themes, like The7 theme, allow you to set logos via theme options.
If you want to use a different logo per language, you need to translate the logo ID in String Translation. This tells WPML which logo to display in each language.
If you cannot find the default language logo ID on the String Translation page, you can click the Translate texts in admin screens link to add it to the String Translation table and then add your 2nd language image ID.
- Please backup the site files and database before providing us access.
- If you have a staging site where the problem can be reproduced, it is better to share access to the staging site.
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