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Tagged: Media Translation
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This topic contains 12 replies, has 2 voices.
Last updated by Itamar 1 year, 7 months ago.
Assigned support staff: Itamar.
Author | Posts |
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June 15, 2019 at 11:57 am #4027023 | |
benC-19 |
I am trying to: have separate images appear for spanish, english, german, french Link to a page where the issue can be seen: hidden link I expected to see: Seperate images as uploaded in the media translation page - (image attached) I am very frustrated as I have looked at the instructions on the page: which I have found very very confusing - (the fact that there are screenshots of the backend of wordpress as examples of translation images just confuses the matter further - and also the fact that the term 'duplicated' images is used when referring to 'referenced' images adds to the confusion - I have read and re-read info and am getting more and more confused) I have followed the procedure and 'nothing' is working correctly ? here, the 'french' translation of the image actually 'does' work - but not the others: I have no idea what i did differently on that occasion compared to the others. In my actual site, I am using a page builder which further complicates the issue - I think I will have to use a work around in that instance, but I can't even get the basic translation working. on my test pages I have 'only' images to simplify and 'not' use the page builder, and I am using very simple test-images ( hidden link ) I am glad to have found WPML as it solves so many issues re: translation, but I am beginning to despair trying to get this to work - the documentation is not clear at all... I'm including screen shots of the media translation page that show the separate images I have uploaded. Also you can see that the 'save media translation' button seems 'greyed out' - even though it works as a button? I have deadlines and spent many hours trying to figure this out - is this a bug or am I doing something wrong? urgent help needed - thanks |
June 16, 2019 at 3:54 pm #4030943 | |
Itamar Supporter
Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+02:00) |
Hi. I can see the issue on your site here. Otherwise, this can also be a cache issue. Please make sure to clean the cache from your site and check if the problem persists. In addition, please make sure that WPML and its add--ons are updated on your site. If you need more help from me, could you please share your Debug information with me? Thanks, |
June 17, 2019 at 8:13 am #4033037 | |
benC-19 |
hi Itamar, I have disabled the cache and still it is not working: WPML and add ons are all up to date - as are all my plugins at this this point. I've included the debug information as requested. I'm doing more tests, but still I'm not getting any results - I hope that the debug info can clarify what I'm doing wrong. thanks for your help, |
June 17, 2019 at 8:19 am #4033103 | |
benC-19 |
p.s. - I did disable the cache associated with the site, and still there was no result |
June 17, 2019 at 8:30 am #4033207 | |
benC-19 |
also - where are the 'media translation' images stored? - they do not appear in the wordpress media library... |
June 17, 2019 at 9:15 am #4033711 | |
benC-19 |
p.p.s. what does the 'scan and replace' option mean on the 'media translation' page? |
June 17, 2019 at 7:35 pm #4038205 | |
Itamar Supporter
Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+02:00) |
Hi and thanks for the extra details. On this new test page that you have created, there seem to be no translations. Please correct the following and check if it helps to solve the problem. A. WPML and its add-ons have new versions that were released just recently. B. By looking at the debug info that you have attached I can see that your server WP Memory Limit is set to 40M. /** Memory Limit */ define('WP_MEMORY_LIMIT', '256M'); define( 'WP_MAX_MEMORY_LIMIT', '256M' ); Add it before this line: Could you please perform that procedure and see if it help? If the above procedures will not help, could you please tell me how are you inserting the images on those pages? Are you using a page builder to build those pages? Also, you ask: "where are the 'media translation' images stored? - they do not appear in the wordpress media library" If you uploaded a different image for the other languages, then they should appear in the Media Library section. It is just that you need to switch the language flag at the top admin bar to see the images in the other language. You asked: "what does the 'scan and replace' option mean on the 'media translation' page?" I'm not familiar with such an option. Are you sure that it is a WPML option? Regards, |
June 18, 2019 at 1:07 pm #4043949 | |
benC-19 |
hi Itamar, |
June 18, 2019 at 2:57 pm #4044597 | |
benC-19 |
hi Itamar, I’ve gone through your message and implemented suggestions: The ‘WP_MEMORY_LIMIT is now set to 256 megs as suggested. I am not using a page builder in the test, just a simple page with a freshly uploaded image (renamed so that it is recognised as new if there are any extra cache issues - the ‘SiteGround’ cache that I’m using is also disabled completely) I’ve gone through the procedure once again, and the live link is here: hidden link There are some screenshots here that show the gist of the procedure - I’m sure I haven’t missed any steps. Thanks for pointing out the images in the library - I can see them now - there is no drop-down in the media page, but I can see them when using the ‘language flag’ in the admin bar you mentioned. Regarding the ‘scan and replace’ option - it’s visible in a screenshot attached. I still can’t get this to work - (I did do translations of all pages despite the confusion with the previous link after site update) As mentioned previously I ‘did’ manage to get it to work - just once - for only one translation - and this can still be seen here, for the French translation - (but not the English or German): I’m sure I’m carrying out the appropriate steps. Thanks for your help on this… |
June 18, 2019 at 3:37 pm #4044917 | |
benC-19 |
p.s. - the option for 'scan and replace' all so appears with 'all translation statuses' selected from the drop-down on the 'media translation' page... |
June 19, 2019 at 4:50 pm #4053491 | |
Itamar Supporter
Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+02:00) |
Hi and thanks for trying my suggestions. Are you using the Advanced Translation Editor (ATE) or the Classic Translation Editor to translate your pages? I was checking things on my test site, and I think that I see an issue with the ATE and images. If indeed you are using the ATE, could you please check if you get the expected results with the Classic Translation Editor? If the issue is also happening to you with the Classic Translation Editor, then please try our minimum environment procedure. I suspect that there is a collision with the theme or another plugin that might cause this problem. If possible, get your site into a minimum environment. Minimum environment means switching to a default WordPress theme like Twentynineteen and no plugins activated except WPML. If the above also does not lead to any conclusion, please share with me the access to your site so I can check thigs. If you need further help with this, please share the access details to your site with me. Privacy and Security Policy We have strict policies regarding privacy and access to your information. Please see: **IMPORTANT** - - Please make a backup of site files and database before providing us access. -- Thanks, |
June 20, 2019 at 3:02 pm #4060893 | |
benC-19 |
hi Itamar, |
June 20, 2019 at 6:20 pm #4062295 | |
Itamar Supporter
Languages: English (English ) Hebrew (עברית ) Timezone: Asia/Jerusalem (GMT+02:00) |
Thanks! I'll wait for your reply. |
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