Money has been drawn from my account

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Supporter timezone: Europe/Madrid (GMT+02:00)

This topic contains 2 replies, has 0 voices.

Assisted by: Carlos Rojas.

Author	Posts
January 2, 2026 at 1:06 pm #17700416
annK-2	Hello, sent you a ticket about 15 minutes ago but I´m so sorry I wasn´t there to anwer (You were very quickly 🙂 ). Money has been drawn from my account but I cant find the invoice when I login or in the mail. The amount that was drawn is 92,5 USD. Can you please help me.
January 2, 2026 at 1:23 pm #17700425
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Hi Ann, I have escalated this ticket to our sales department specialists, and I will get back to you as soon as I get an answer from them. Thank you very much for your patience and understanding!
January 5, 2026 at 10:27 am #17703331
Carlos Rojas WPML Supporter since 03/2017 Languages: English (English ) Spanish (Español ) Timezone: Europe/Madrid (GMT+02:00)	Hi Ann, Our sales specialists requested that you provide the transaction details and mode of payment, transaction ID, and any other relevant information that will help them identify this transaction in our system.

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