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This topic contains 5 replies, has 2 voices.

Last updated by Andreas W. 1 year, 3 months ago.

Assisted by: Andreas W..

Author Posts
October 27, 2023 at 12:34 pm #14678935

berntE

We notice that when using ATE image links are marked with orange and even though we save it, the next time we open ATE, it's registered as missing translation again. And we save the translation memory every time. Is this a bug?

October 28, 2023 at 1:56 am #14682569

Andreas W.
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Hello,

Usually, if you have to search for non-visual content and then translate those URLs then those are not saved inside the translation memory.

How are you using the images inside the original content? Are they coming from ACF or from Themify Builder?

If you are using Themify Builder, then maybe we could apply a custom XML config that will make sure that those image URLs will always show up on the Advanced Translation Editor by default, but I honestly do not know this builder and would need to test this first.

Guide:
https://wpml.org/documentation/support/language-configuration-files/#page-builder-content

I can offer a WPML test site on which you could install the theme for testing if you agree.

Best regards
Andreas

October 28, 2023 at 10:32 am #14683331

berntE

The images are usually used in the Themify Builder. I'm trying to understand when going through a translation the first time and complete it and it says "100% complete" why it changes the next time we open the ATE? And when we do, we notice that most often image links are marked with orange.

October 28, 2023 at 5:22 pm #14684389

Andreas W.
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Hello,

I would like to offer to have a closer look at the problem and request temporary access (wp-admin and FTP) to the website to investigate this issue further.

IMPORTANT:
Please name me an example content on which I can see the issue (title or link).

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Please be sure to make a backup copy of the website and database before allowing us access.
If you can't see the wp-admin / FTP fields, your post and website credentials are set as PUBLIC. DO NOT publish the data unless you see the required wp-admin / FTP fields.

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Best regards
Andreas

October 30, 2023 at 7:33 am #14688525

berntE

Unfortunately, due to our internal security guidelines, we're not able to provide you with access to our backend.

If you don't see this as expected behaviour or if it's caused by something we're not doing correctly, please let us know.
It's the same with our Internal links. They do not always send to the same language variation, but sometimes WPML changes it to the default langauge page. Even though we've defined it in the ATE. This is very annoying behaviour and we spend way too much time correcting this. We have pages were we've corrected the internal links 3-4 times and saved everything. Next morning it's back to the same again.

October 31, 2023 at 1:57 pm #14700663

Andreas W.
Supporter

Languages: English (English ) Spanish (Español ) German (Deutsch )

Timezone: America/Lima (GMT-05:00)

Hello,

Without having a closer look at the site I can not tell what is causing the issue.

Also, I would need to know exactly how the content is created in order to try to replicate the issue.

It would be ideal if you could set up a staging site, on which you could remove any sensitive information and provide me access.

Alternatively, I can offer a WPML test site on which you can try to recreate the issue.

Best regards
Andreas

November 3, 2023 at 5:50 am #14722417

berntE

I understand it's difficult to help with no access. We hired a developer to look into the multiple issues we've had with WPML, so I'll mark this ticket as resolved for now.
Thank you