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When I create a new post and add a shortcode (that has previously been used AND translated), it often (possibly always, but I can't be 100%) appears untranslated in the ATE. That is the 2nd language segment/field is empty.
Given that it has previously been translated, it should be in translation memory - but obviously, something is going on here.
Please note:
Generally, I duplicate an existing post that contains similar elements to those that I need for the new post, so NOT a BRAND NEW post.
The duplicated post may or may not have contained a shortcode that was previously translated.
To continue the issue in this ticket, please provide access to your site.
If you need further help with this, please share the access details to your site with me. I'm enabling a private message for the following reply.
Privacy and Security Policy
We have strict policies regarding privacy and access to your information. Please see: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ **IMPORTANT**
- - Please backup the site files and database before providing us access. --
-- If you have a staging site where the problem can be reproduced, it is better to share access to the staging site.--
The access details are working now. However, I can't install a plugin like Duplicator Pro or All In One Migration. (In the other ticket, you agreed to me taking a copy of your site for escalation.) Probably for security reasons, your server or a specific plugin is blocking the option to install migration plugins. Please see the attached screenshot. I also tried it by uploading the plugin from my computer, and the server blocked me.
Could you please unblock this option?
Alternatively, you can upload a package of your site to a service like Google Drive or Dropbox and share the link with me. For this, I'll enable a private message for the following reply.
