Hello There,
Thanks for contacting WPML Support. I will try my best to assist you in this matter.
I understand the issue you're having. It appears the variations aren't properly synchronized across languages, which is why one of the variations isn't displayed in the Arabic product. Please follow the steps mentioned below and check if that helps to solve the issue.
- Please go to the "WooCommerce > WooCommerce Multilingual > Status" section.
- Scroll down and you'll see a link named "troubleshooting". Click on that.
- Select the options mark in this screenshot(hidden link) and click on the "Start" button. Prior to that, make sure to take a backup.
Please wait until the process is finished. It will adjust the relationship between the variation across languages and hopefully, will fix the issue.
Let me know the update. I will be happy to help if you need further assistance in this matter.
Hello There,
Thanks for trying out the suggestion.
As the issue persists, please follow the steps below and check if that helps. Make sure to take a full backup of the site.
- Please go to "WPML > Support > troubleshooting" section.
- Under the "cleanup" section, you'll see a dropdown. Select "Products" from there and click on "Synchronize Post taxonomies"
- Please wait till the process is finished. Depending on the number of products, it will take time.
If you still see the issue, a closer inspection will be required to understand the root cause. I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue. It would be better to a testing site where the issue is replicated.
You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.
Maybe I'll need to replicate your site locally. For this, I’ll need to temporarily install a plugin called “Duplicator” or "All in One WP Migration" on your site. This will allow me to create a copy of your site and your content. Once the problem is resolved I will delete the local site. Let me know if this is ok with you.
IMPORTANT
-Please make a backup of site files and database before providing us access.
-If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields. If you do not, please ask me to enable the private box. The private box looks like this: hidden link
Hello There,
I hope you're doing well. Sorry for the delay in responding due to the weekend.
Thank you for sharing the access information. I have checked and have successfully been able to solve the issue. To resolve the problem, attribute synchronization was required. Here's the procedure I followed that solves the issue.
- I navigated to "WooCommerce > WooCommerce Multilingual > Attributes."
- I chose the 'Size' attribute from the dropdown list.
- I pressed the "Synchronize attributes and update product variations" button located at the bottom of the section.
Please check and let me know if you need any further assistance in this matter. I will be happy to assist.
Thanks for solving the problem, they appear only in the product details. however it should be appear from out side like the English version. Please see the screenshots
