Translations are stuck "In Progress"

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Tagged: Exception

This topic contains 5 replies, has 1 voice.

Last updated by Andrey 6 hours, 40 minutes ago.

Assisted by: Andrey.

Author	Posts
June 24, 2025 at 12:38 pm #17164941
mattD-14	Background of the issue: I am trying to get the WPML plugin to translate content on a site under development. I want the plugin to perform as expected since we paid for it. Symptoms: Translations are stuck 'In Progress' and the translations are not saving. Questions: Why are translations stuck 'In Progress'? Why are translations not saving?
June 24, 2025 at 12:39 pm #17164987
mattD-14	The translations just keep on spinning.
June 24, 2025 at 1:26 pm #17165225
mattD-14	I updated the WPML SEO plugin from 2.2.1 to 2.2
June 24, 2025 at 2:57 pm #17165718
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	Thank you for reaching out to WPML support. Could you let us know if you submitted those pages for automatic translation or if you sent them to be translated yourself? If you chose automatic translation, does your site have enough translation credits? For information on how to assign and transfer automatic translation credits to your sites, please refer to the following link: https://wpml.org/documentation/automatic-translation/how-to-assign-automatic-translation-credits-to-your-sites/.
June 24, 2025 at 9:46 pm #17166868
mattD-14	Hi, We had another ticket open regarding the Automatic Translation credits found here: (Also we had already created a WordPress User for WPML with the credentials posted in the other ticket. We assume you can use those credentials to help troubleshoot this issue.) https://wpml.org/forums/topic/credits-are-not-being-add-to-use-for-automatic-translation/ There were communication problems between the site and WPML, but we resolved that with a new license key. We had over 200,000 credits assigned to the site, and we've been using them. Looks like we've been using them, so there's about 100,000 left. BUT, none of the translations are Completing. They are all getting stuck In Progress, even translations that we try to manually complete. We had responded to that other ticket, but I will post the reply here as well. From the other ticket: "Thank you, we tested out assigning credits and that seems to be working. However, we're now running into additional problems. The Translate Everything Automatically configuration is turned off as we want to choose what we translate. If I assign myself something a translation and use the ATE to translate, even though the translation is at a 100%, if I click Complete, the translation remains stuck "In Progress" and never finishes. It's not available for review and does not publish. Followed the steps from the FAQ article: - Trashed my translation stuck In Progress - Made a small edit to the original page and saved. - Re-assigned the page for translation - Translated with the ATE, remains stuck In Progress. https://wpml.org/faq/translation-status-stuck-or-displaying-the-error-wpml-didnt-manage-to-translate-this-page/ I've seen other threads with similar issues, but none of the fixes seem to be working for us: https://wpml.org/forums/topic/wpml-got-stuck-with-in-progress/ https://wpml.org/forums/topic/translations-stuck-in-progress-4/ https://wpml.org/forums/topic/once-again-my-wpml-translation-is-stuck-on-in-progress/ Can you please help? All of a sudden, we can't publish translations."
June 25, 2025 at 4:37 pm #17170382
Andrey WPML Supporter since 06/2013 Languages: English (English ) Russian (Русский ) Timezone: Europe/Kyiv (GMT+03:00)	Thank you for your feedback. Paola is already assisting you with the issue you reported in the other support ticket. To avoid any miscommunication or interruptions, please continue the conversation there so we can keep everything organized and provide you with the best support.