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Hi,
before your ticket is assigned to one of my colleagues, please allow me to walk you through some initial debugging steps. This will help speed up the support process.
We keep having issues with our site ciistaging.wpengine.com in relation to the plugin: We keep having 500 errors on the website that appear to be random throught navigating the site both in the frontend and in the backend, and the error contains the same message
PHP Fatal error: Allowed memory size of XXXXX bytes exhausted" on different php files on the sitepress-multilingual-cms/ folder which is the plugin's main folder on the wp-content/plugins/ directory. Our site is currently on php 7.4, and we've already implemented the recommended configuration of WPEngine as described here: hidden link to increase the allowed memory but the problem remains.
We've contacted support about the issue and the support team told us the problem is with a memory leak issue within the plugin itself and that we should contact you for further assistance.
Thank you for the updates. Could you please confirm whether you are still facing issues with Automatic Translation?
It is possible that the PHP Fatal error: Allowed memory size exhausted issue is related to a compatibility conflict. To help rule this out, please update WordPress to the latest version (6.8.2) and WPML to the latest 4.7.6 series, after taking a full site backup.
Once updated, check again to see if the issue persists and let us know your findings.
Please note that you may have to visit Plugins >> Add Plugin >> Commercial tab and click on the *Check for updates* button to get the WPML automatic upgrade links of the latest version. This step will help us refresh the installer caches.
