Home›Support›English Support›[Resolved] Unlimited Elements Post Grid Post Query Field does not appear for translation
[Resolved] Unlimited Elements Post Grid Post Query Field does not appear for translation
This thread is resolved. Here is a description of the problem and solution.
Problem: After adding custom code to functions.php to populate post grids in a second language, the 'Intro' field from Unlimited Elements Post Grid is not translating correctly and is pulling data from the original language post. Solution: We recommend the following steps to address the issue: 1. Navigate to WPML > Settings and temporarily switch to the Classical Editor. 2. Complete the translations that were problematic. 3. Return to WPML > Settings and switch back to the Advanced Translation Editor (ATE). 4. Continue and finish translating the post.
If this solution does not resolve your issue or seems outdated, we highly recommend checking for related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should the problem persist, please do not hesitate to open a new support ticket at WPML support forum for further assistance.
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After some investigation, Kor escalated to 2nd Tier support and came back with some code to add to functions.php
I added the code and it all looked good to me, it populated Post grids in the second language, but unfortunately I missed a fairly obvious field. Unlimited elements call it the "Intro" - see attached screenshot.
Since then all Posts that I update and save in the ATE - Translate the actually post perfectly.
But, the Unlimited Elements Post Grid element - populates the Title, Date from the translated post but appears to be grabbing the "Intro" text from the original post.
Symptoms:
Questions:
Can that code that was supplied be amended to correct this issue (I am assuming that the code is causing this only because I checked the date I added it and then looked at posts with these issues, and they have all happened right after the code was added).
What I said in the last message about the post being edited on Saturday displaying correctly...it appears that now in ALL 5 languages the "intro" now displays in English...
It seems any old post that gets edited/updated nad saved then displays that "intro" section in English.
on the original workaround, I set to call default posts as true as everything was translated in the Sandbox.
Now, I set both conditions as false and updated the previous workaround and the staging website:
I only can check the staging website and in your reply you have mentioned that the middle post of the top grid is not translated. But that is not the Element in question that we gave the workaround for.
That is a slider that contains information added there in the settings manually. (please check the screenshot)
Also, the workaround we provided is only for scenarios that you select the manual selection mode of that specific Element.
For other scenarios or elements we surely will need the developers of the plugin/theme help and can not do it alone.
But for now if you find a scenario int he staging website that does not work with the manual selection of the posts please inform and we will follow up.
Yes correct i was talking about the Post Grid below Our Popular Posts - just as an example.
But so you are aware, when the code was supplied originally (I am aware it was for manually selected posts) it also affected our other Post Grids that had different post selection methods used (all from the standard settings within the Unlimited Elements Post Grid widget).
If you could please let the second tier team know this also as obviously it is no good fixing one issue that will then affect another that was working fine.
I informed the second-tier. The issue seems to be deeper and they could not find a solution for that specific post on the homepage and the only solution was to recreate the post.
So just to be cautious that might be the final answer at the time being as this needs more investigation by the plugin developer to have a solution.
So are they still looking into the problem or are you saying it can't be fixed at this point?
I don't know that re-creating the post is going to solve this - it may have just been luck that it worked for 2nd Tier (recreating a post).
I say this because I have been doing both - creating new posts and translating posts created 2 months ago - and sometimes the Post Grid post displays the intro in English and sometimes it correctly translates the intro (and everything else).
Also, I can't possibly create a post, translate it, and if it doesn't work - start again. That's a huge task (and a waste of translation credits).
The second-tier support came back with a request to have a copy of the website that is smaller than the current one.
Would you please follow the steps below to provide us a copy of the website with a reasonable size so our second-tier support can download and do testing on their machine?
Just to make sure we are on the same page, our team did their best but there can not be a solution yet due to the complexity of the matter.
We unfortunately can not give guarantee for compatibility for that Grid item but we will do our best.
Thanks.
justinK-16 confirmed that the issue was resolved on 2024-07-24 18:01:31.
This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.
