wooocomerce product filter Barn2 problem

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Supporter timezone: Africa/Cairo (GMT+02:00)

Tagged: Exception

This topic contains 10 replies, has 2 voices.

Last updated by Osama Mersal 5 months, 2 weeks ago.

Assisted by: Osama Mersal.

Author	Posts
July 27, 2024 at 2:23 pm #16010834
nathanp-6	Background of the issue: I am trying to filter products on the category page of my WooCommerce site using the Barn2 product filter plugin. My site is hidden link. On the main shop page the filter is showing every category and sub category no problem, but as if I go to the category page (accessories) it can not filter the subcategories within. To test the issue i created a staging website, and disabled very plugin and then turned each one by one on till the problem occured. As soon i turned on WPML Cms the problem occured. Symptoms: I am unable to filter subcategories on the product category page. Questions: How can I filter subcategory of products on the main product category page using the Barn2 product filter plugin?
July 28, 2024 at 1:18 pm #16012185
Osama Mersal Supporter Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00)	Hi, Thanks for contacting WPML forums support. I'll be glad to help you today. I would need to look closely at your site, so I would need to request temporary access (WP-Admin and FTP) Preferably to a test site where the problem has been replicated. Your answer will be private, meaning only you and I can access it. ❌ Please backup your database and website ❌ ✙ I need your permission to deactivate and reactivate the plugins and themes and change site configurations. This is also why the backup is critical. ✙ I also need your permission to take a local copy of your site to debug the issue without affecting your live site. Best regards, Osama
July 29, 2024 at 9:05 am #16014769
Osama Mersal Supporter Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00)	Hi, Please log in to this hidden link">sandbox site and install the "WooCommerce Product Filters" plugin. After that, please create a test filter and add it to the shop page to replicate the issue. If the issue is replicable, please let me know to consult our compatibility team. Best regards, Osama
July 29, 2024 at 9:48 am #16015028
nathanp-6	Hi, I just created the filter and added a menu where you can test it. The same problem occurs here as well. Go to the clothing and try to select a subcategory with the filter like accessories. Again it will show "no option available"
July 29, 2024 at 11:01 am #16015409
Osama Mersal Supporter Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00)	Hi, Thanks for replicating the issue. I selected "Display categories and sub-categories as separate dropdowns" in the "Filter style" option. After that, the filter appeared correctly on hidden link">the category page. Please check it and let me know if it works as expected. Best regards, Osama
July 29, 2024 at 1:55 pm #16016431
nathanp-6	I tested it and now the option to filter a product subcategory is not shown at all anymore only the price can be filtered.
July 29, 2024 at 3:18 pm #16016861
Osama Mersal Supporter Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00)	Hi, In Dutch, the filter appears correctly. Kindly check this hidden link">page. When visiting the translated category, even when WPML is deactivated, the price filter only appears. (Kindly check the attached screenshot) Best regards, Osama
July 29, 2024 at 6:49 pm #16017741
nathanp-6	Hey Osama, that is indeed the result that was needed! How did you do it, and what was the cause of this error (I am curious)? So I can replicate it on the live website. Also when I am finishing the Dutch version and this problem occurs in English I can apply the same solution ?
July 30, 2024 at 8:28 am #16019183
Osama Mersal Supporter Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00)	Hi, Please make sure that you select "Display categories and sub-categories as separate dropdowns" in the "Filter style" option in all of your filters. That's what I did on your site, which fixed the issue. Best regards, Osama
August 1, 2024 at 10:23 am #16028949
nathanp-6	Tried it, and now it does work for on the subcategory page. I will let it be for now, but now on the shop page itself the subcategories are shown in a separate dropdown. Also it is strange that this it is strange that I have to change the settings to make it work while if WPML CMS is disabled it works as intended. Either way, I can live with this, but I hope the compatibility with Barn2 will be improved in the future. I thank you for your time looking into this.
August 1, 2024 at 10:35 am #16029044
Osama Mersal Supporter Languages: English (English ) Arabic (العربية ) Timezone: Africa/Cairo (GMT+02:00)	Hi, Thank you for your reply. Please note that the Products Filter plugin is not officially compatible with WPML, so there might be some issues. It would be very helpful if you consulted the Barn2 support team regarding these issues and let us know their findings and if we could help fix the issue. Best regards, Osama

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