WPML admin panel is completely broken. I cannot click on any tabs in WPML → Languages (Site Languages, Language URL format, Browser language redirect, etc.). The interface displays but all links are non-functional.
Error logs show:
PHP Fatal Error: Uncaught Error: Class "TwigTemplate" not found in /wp-content/plugins/sitepress-multilingual-cms/vendor/twig/twig/src/TemplateWrapper.php
Failed loading Twig templates: default-language-change.twig and tm-mcs-search.twig
Database error: Unknown column wpml_automatic_translation_costs in table wp_icl_translate_job
I tried clearing WPML cache via Troubleshooting page and manually deleting /wp-content/uploads/cache/wpml/twig/ but the issue persists. WPML version appears up to date. WordPress 6.7.0.
This ticket has been inactive for quite a while. I didn't get a reply from you. So, I've transformed this chat into a support ticket because you may still need our help. If you do, please reply to this ticket, and one of our supporters will continue helping you.
Please allow me to take a copy of your site. For this, I must install a plugin like Duplicator or All In One Migration. Please let me know if you agree.
If you need further help with this, please share the access details to your site with me. I'm enabling a private message for the following reply.
Privacy and Security Policy
We have strict policies regarding privacy and access to your information. Please see: https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ **IMPORTANT**
- - Please back up the site files and database before providing us access. --
-- If you have a staging site where the problem can be reproduced, it is better to share access to the staging site.--
Thanks for sharing the correct password. However, please be aware of the following. Important!
Our forum is public. It is not a private discussion or thread between you and us. So please refrain from posting sensitive information in public replies. I have hidden the previous reply. For your site's safety, please change those details.
I could access your site with the correct password you shared. I then could see the problem in WPML -> Languages. I went to Plugins -> All Plugins and deactivated WPML and Strings Translation. My intention was to they ane reinstall WPML. If it is not successful, use the All-In-One Migration plugin to take a copy of your site. But as soon as I deactivated WPML, there was a critical error in the admin. Please see the attached screenshot. I was also unable to access your site via FTP. Could you please correct this problem and allow me to take a copy of your site?
Alternatively, you can send us a package of your site. You can upload it to a service like Google Drive or Dropbox and share the link with me. To do this, I'll enable private messaging in the next reply.
Additionally, I want to remind you of the following, which I wrote in the chat.
You should also check our minimum requirements page: https://wpml.org/home/minimum-requirements/
Your server is setting the PHP MEMORY LIMIT to 64M.
This might be insignificant.
You need ot ask your server support to raise it to at least 128M and preferably to 256M.
I would like to request a full refund for my WPML purchase under your 30‑day money back guarantee.
WPML does not work correctly on our site even on a fresh installation. Right after activating the plugin, the WPML → Languages admin screen becomes unusable – all tabs and links are unclickable, and we cannot even add the main language we need (Polish). We opened a support ticket and followed the instructions, but the issue has not been resolved and the plugin remains non‑functional in our environment.
At this point, we have already spent more time than we can justify trying to debug this. WPML, in its current state, does not meet our project’s needs, so continuing troubleshooting no longer makes sense for us.
Please process a 100% refund for this order and cancel the related subscription/license.
If you need any additional information to locate the purchase (order number, account email, etc.), I will be happy to provide it.
We're sorry to hear you want to stop using WPML.
Otherwise, we have a 30-day refund policy.
Please submit a refund request here, and we will process it soon afterward: https://wpml.org/purchase/refunds/
Please consider that you will lose the ability to use WPML and automatic translation on your registered sites.
