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This topic contains 14 replies, has 1 voice.

Last updated by Otto 2 days, 8 hours ago.

Assisted by: Otto.

Author Posts
August 18, 2025 at 3:08 pm #17328353

michaelG-25

Background of the issue:
I am trying to translate an ecommerce shop on our development site using WPML before implementing it on the production site. hidden link

Symptoms:
The translation preparation is stuck in preparation for several days.

Questions:
How can we complete the translations that are stuck in preparation?
When the translate the production site, and the translations are preparing, will the shop be fully functioning in the default language?
How many credits do we approx. need for 330 products? See screenshot

August 19, 2025 at 2:45 pm #17331831

Otto
WPML Supporter since 09/2015

Languages: English (English ) Spanish (Español )

Timezone: America/Argentina/Buenos_Aires (GMT-03:00)

Hello,

The chat was converted to a ticket. Let us know if you still need help, please.

Best Regards,
Otto

August 22, 2025 at 2:29 pm #17340883

michaelG-25

Hi we do need help yes please.
We wanted to test the Auto AI translation for our e-commerce shop but must have had not enough credits. Now the translations are stuck in "processing" mode. The wheels are endlessly spinning.

1. How can we stop the auto translation? We have already turned off the " Translate Everything Automatically" button.

2. The auto translation translated a few pages, but the translation did not change to the "pen" icon, instead we see the gear wheel and it says "Translation is awaiting first availbale translator" what does that mean? and how can we complete the translation?

3. We tested a translation with the deepl AI function - About us page, and it worked great, we translated it to 100% and completed, but the translation again is just showing the gear icon with the note "English translation assigned to local translator" -> how can we complete these translations?

Thank you
Makoto

Screenshot 2025-08-22 at 7.28.19 AM.png
Screenshot 2025-08-22 at 7.22.30 AM.png
Screenshot 2025-08-22 at 7.20.38 AM.png
August 22, 2025 at 7:37 pm #17341330

Otto
WPML Supporter since 09/2015

Languages: English (English ) Spanish (Español )

Timezone: America/Argentina/Buenos_Aires (GMT-03:00)

Hello Makoto,

Please try the following:
❌ Please make a full website backup before proceeding ❌

Go to WPML -> Support -> Troubleshooting, scroll down and click on "Cancel in-progress automatic translation jobs".

As far as I can see from your screenshot, you already disabled automatic translation, so once you cancel in progress job you should be able to select and send to translate specific content.

Best Regards,
Otto

August 25, 2025 at 2:39 pm #17345558

michaelG-25

Hi Otto

Many thx for your reply.

Unfortunately it still does not worked like it should - or maybe we do something wrong? What is best practice to translate with deepl AI mode?

Created a screenrecording to maybe show you better what the behavior is currently on our staging version of the shop that we should translate into English and French (we are already trying to translate for 3 weeks now, as we do not want to translate with the "normal" method within WPML, want to use the automatic method with AI support...):

hidden link

1. We go to page overview in WordPress backend and press on the pen icon on a page we want to translate - correct?

2. When clicking on the pen for English translation, it does automatically fill in all required fields with translations (what is very good, full 100%) - correct?

3. After saving and finishing the translation we get back to the overview and the icon should change to a check mark normally - correct?

4. In the translation management overview of WPML in WordPress backend there should then be also a green check mark - correct?

And then it would be possible to go on and translate every page, every post, every product like this - correct?

Sorry for lots of questions here - but we really want to understand what is the best way to proceed here with automatic translations but that we still are able to control the process.

Many thx for your help and reply,
Makoto

August 25, 2025 at 4:50 pm #17345859

Otto
WPML Supporter since 09/2015

Languages: English (English ) Spanish (Español )

Timezone: America/Argentina/Buenos_Aires (GMT-03:00)

Hello Makoto,

I am sorry for the trouble. The steps you are following should have the results you are expecting. There is something off there.

Can you please try the following:
Please go to http://www.wpml.org/account/sites and delete the URL.
Then add it back. This will generate a new site key.
Then, go to Plugins -> Add New -> Commercial and click the link to unregister WPML from your site.
You will then see the field where you can enter the new site key to re-register the new key.

If the issue persists:
Please follow the instructions mentioned on this page: https://wpml.org/documentation/support/debugging-wpml/
Then, try to reproduce the issue and check your installation's **wp-content** folder to see if a file named **"debug.log"** was created (it will only be generated if a server error occurs).
If the file was created, please upload it to a platform like **Google Drive** or **Dropbox** (whichever you usually use) and share the link with me (make sure it is publicly accessible) so I can analyze it.

Best Regards,
Otto

August 28, 2025 at 6:30 pm #17356231

michaelG-25

Hi Otto

Many thx for your advice.

First I deleted site URL on WPML account page, added back, unregistered WPML from our site and re-registered with new site key --> no solution, the issues still persists.

Not sure what exactly you need if it comes to debug information:

> See here the file debug.log from hosting directory: hidden link

> Or here the whole info coming from WPML within our site at the support section there:

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August 28, 2025 at 6:55 pm #17356242

Otto
WPML Supporter since 09/2015

Languages: English (English ) Spanish (Español )

Timezone: America/Argentina/Buenos_Aires (GMT-03:00)

Hello,

Thanks. That's what I requested but it provided no hints about the root cause of the problem 🙁

I would like to request temporary access (wp-admin and FTP) to your site to take a better look at the issue.
It would be better to a testing site where the issue is replicated.

The information you will enter is private which means only you and I can see and have access to it.
Maybe I'll need to replicate your site locally. For this, I'll need to temporarily install a plugin called “Duplicator” or "All in One WP Migration" on your site.
This will allow me to create a copy of your site and your content.
Once the problem is resolved I will delete the local site.

**IMPORTANT**
- Please make a backup of site files and database before providing us access.
- If you do not see the wp-admin/FTP fields this means your post & website login details will be made PUBLIC. DO NOT post your website details unless you see the required wp-admin/FTP fields.

Best Regards,
Otto

August 28, 2025 at 7:45 pm #17356270

michaelG-25

Hey Otto

I've chosen the courageous way and did now also install the whole WPML package on the live environment of our client savinis.ch

As I am not sure, if all the back and forth during testing on dev environment maybe did maybe mixup and crash something, in regards to our conversation so far, which belongs to the dev installation of WPML (nevertheless do you see the error for the issue there?).

On live page now better but still strange behavior:

1. Translated a page pressing on the + icon, everything clean translated up to 100%, saved and closed

2. Then unfortunately it switches only to the gear, again - the status is endless spinning wheel at translation mgmt dashboard

3. BUT: If I go over to WPML > translation mgmt dashboard > last tab translation jobs --> there I see it is "in progress", and if I stop/delete the job there, then suddenly it jumps to the green check icon and to the pen icon on page overview

What does this behaviour mean? Maybe this helps to solve this issue?

Many thx,
Makoto

August 28, 2025 at 8:05 pm #17356274

Otto
WPML Supporter since 09/2015

Languages: English (English ) Spanish (Español )

Timezone: America/Argentina/Buenos_Aires (GMT-03:00)

Hello Makoto,

Is this behavior happening all the time?

Please go to WPML -> Support -> ATE Error Logs and let me know if there are errors there.

Also in WPML -> Support -> Troubleshooting you'll see a section "Your Automatic Translation account id is". Please share it with me here.

Best Regards,
Otto

August 28, 2025 at 8:40 pm #17356367

michaelG-25

Hello Otto

Yes, I think so that it happens all the time - but now I got an "critical error" in WordPress each time I press on "+" translate something - so I can not do anything anymore now 🙁

Yes, there is 1 error log at ATE error logs, upload here the screenshot.

And here is the ID:
62636534-3032-5831-b163-613830666338#pz8uhFUAkDmkQ7N5k5MqkQtt

Fehlerprotokolle des erweiterten Übersetzungs-Editors ‹ Savinis — WordPress 2025-08-28 at 10.35.31 PM.jpg
August 29, 2025 at 2:10 pm #17358373

Otto
WPML Supporter since 09/2015

Languages: English (English ) Spanish (Español )

Timezone: America/Argentina/Buenos_Aires (GMT-03:00)

Hello,

I am sorry for the troubles.

The error points to "yk_clear_translations_cache" function, which is not part of WPML base code. I think there may be a compatibility issue.

I understand that the problem is happening in production, right? So it will be hard to suggest debugging steps there.

Is it possible for you to provide me with a copy of the site? You can use the plugin hidden link">Duplicator to do it or WP All In One Migration.

With it, I will be able to debug it locally without affecting your client's site. Once the issue is solved, I will delete it.

I enabled a private reply so you can share a download link to it.

Best Regards,
Otto

September 1, 2025 at 12:59 pm #17362629

Otto
WPML Supporter since 09/2015

Languages: English (English ) Spanish (Español )

Timezone: America/Argentina/Buenos_Aires (GMT-03:00)

Hello Makoto,

Thanks.

I deployed the copy of the site locally and managed to see the first issue:
After completing a translation, the status remains as "in progress". But not the fatal error.

I switched from the "Savinis" theme to Twenty-Twenty Five, and the issue disappeared. Is it possible for you to confirm this on your end?

Best Regards,
Otto

September 3, 2025 at 4:05 pm #17371714
michaelG-25

Hello Otto
thanks for your response, we are trying to review what is causing the issue with our theme, we may need your help with that still. Another issue we noticed is, that when we translate the attributes, they are not automatically adding a -en/-fr to the slug, when the attribute name is the same in all languages. On other installations, it automatically would add the language extension for all of them other than the default language.

Why is it not working automatically? We have lots of attributes and going through them one by one and manually adding the extension would take hours...

Thanks

Taxonomy translation ‹ lavie — WordPress 2025-09-03 at 1.56.47 PM.jpg
Taxonomie-Übersetzung ‹ Savinis — WordPress 2025-09-03 at 1.57.34 PM.jpg
September 3, 2025 at 9:28 pm #17372630

Otto
WPML Supporter since 09/2015

Languages: English (English ) Spanish (Español )

Timezone: America/Argentina/Buenos_Aires (GMT-03:00)

Hello,

Sure. But please note that we currently are not able to provide support for custom work within this forum. I will, however, try to point you in the correct direction with specific things you may find while debugging your custom theme.

Regarding the new issue, I created a new ticket so we can handle it separately, I'll reply here soon:
https://wpml.org/forums/topic/the-language-prefix-is-not-added-to-attributes-translated-with-the-same-term/

Best Regards,
Otto